"This company is run by a bunch of Ragheads who do NOT know what they are doing. Porting number can take a week. I then paid $100 to become a Puppy Wireless customer and was only allowed to converse with them on a forum. NO PHONE HELP WHAT SO EVER! They didn't understand questions or would not give a straight answer. You just go back and forth on there forum... Be for warned, STAY AWAY!"

"I have filled a complaint with the BBB & my bank since repeated emails to Kitty Wireless during the month of August have done unanswered. Today out of the blue the responded to the BBB complaint stating they are out of business. They also stated the overcharges for for an annual renewal fee. I noticed these overcharges starting in July and they didn't make any sense. I have kept all of my email communication from them on two accounts I had with them since 2013. Never had one issue with them. Then all of a sudden charges increase, no invoices for July and August sent and no response to my complaints. Now it makes since, they were going out of business. All their customers are now getting screwed with this erroneous "renewal fee" charge, which I'm sure if the FCC found out about it and then just going out of business would raise a lot of red flags. If you knew you were going out of business, just bow out gracefully instead of screwing over your loyal customers. "

"I had KittyWireless for more than a year. Their customer service has gone from bad to worse. I had scheduled auto-recharge of the $29.99 monthly 1200 talk n text plan. Last month while recharging this plan, they charged my credit card $39.99 instead of $29.99.
I wrote them several emails and submitted the ticket on their site to get refund for the over-charge, but they won't reply or respond to the emails, or resolve the ticket I submitted.
Its pure high-handedness and arrogance of their staff they they won't even acknowledge your complaint/request - what kind of BS business are they running!! I was so mad and dissatisfied, that I disconnected service on my three cell phones from them.
I'm still awaiting to hear from them regarding refund of my over-charged payment."

"This use to be a pretty good company,but like another review said,they are never wrong.Also since they have been trying the puppy plans the page plus side has gone down hill even farther.last year when you ordered a pin you would have it on your phone usually in a couple hours or less,now your lucky if you get it in a couple days,but thats not there fault because there busy and dont know how to hire help.I have been using them for a couple years and got several family and friends to use them,some of them left after first time and the rest me included are leaving now.I would rather pay a few more dollars and get instant service than to wait until who knows when and be told its my fault."

"Their idea of customer service is egocentric to say the least. Quote: "Now that you have opened a ticket in our system, or have responded to an open ticket, please do NOT respond again until we respond to you. If you write back to this ticket it will push your ticket to the bottom of the list automatically, and you will wait longer for a response." And after I complained that they took money out of my bank without providing what I paid for: "We tell you right on our website, the very page that you ordered from, that all one time pins take 1-2 days to process. That's 24-48 hours. If you cannot manage 24-48 hours, please do not order from us." Which is fine if they don't draw the money until they have provided the merchandise/service. As a comparison I did put in a duplicate order with one of their competitors, and they provided the merchandise/service in less than a half hour."

"Rude and unresponsive customer service. I had kitty wireless for a short time and it was ok. I applied to port over to puppy wireless and had nothing but problems. Constant messages from customer service asking me different questions. Customer service reps were clearly not communicating with each others. Now I am suppose to be receiving a refund and all my emails are being ignored. "

"Terrible service. They jacked up the prices of their plans by $3 per month with no alert. who knows how much they can charge you in the future? "

"It has been a few years with kitty and after attempting to refer three new customers it has gone poorly. Almost a month to PORT a 4LTE line. Page after crazy page, too many emails. Set up auto pay for two 3G phones. When I expressed my frustration, the OWNER cancelled ALL the orders out of spite/retaliation. This business is run by a megalomaniac. They are NEVER wrong. Unfortunate attitude. Deal directly with Page Plus, avoid KITTY. Save yourself three dollars a month and headaches. You've been warned!"

"The web site looks like a third grader created it but as the carrier sent me there I thought it must be legit but just a mom and pop owner so why not give them some business.
I had the same experience as the rest of the posts below, lots of emails, first they told me they would email what I had already paid for but I had to fill out another form with some additional personal information and for some reason I gave it to them since I had already invested my time.
I asked why i was emailed an invoice and did not get a PIN with it, they never tell you that they want to mail the PIN before or after your order. Apparently asking a question gets your order canceled and the most unprofessional response. Maybe they should consider telling you this before you place and order! See Below:

Dear Customer,

I am sorry, your order did not pass our fraud review checks. As a result, this order has been canceled and refunded. It will take 3-5 business days for the authorization on your card to disappear. We have no way to speed that up.

We never, ever, email $80 pins to anyone without significant history with us, I'm sorry.

PLEASE UNDERSTAND THE FOLLOWING:

1. We are not accusing you of being fraudulent. We were merely unable to verify your identity using our resources.
2. We absolutely cannot, and will not, discuss why an order failed. Please do not ask. What would be the point of having a security system if we told people how it worked?
3. We have NO CONTROL over how long it takes for the charge authorization to disappear from your card.
4. It is our corporate policy that we absolutely WILL NOT email pin numbers to a new customer if we cannot verify their identity.

Feel free to place your order again, however, your order will have to go through the same initial verification process to be verified before being processed.

ADVICE: Please use a Visa or MasterCard on your order that is registered with "Verified by Visa" or "Mastercard SecureCode", and your order will go through MUCH quicker and MUCH easier.

For more information on how to register your card, go to:

https://verified.visa.com/aam/activation/landingPage.aam
(for Visa Cards) or
http://www.mastercardsecurecode.com (for MasterCards) or

Check with your financial institution on how to register your credit/debit cards with those programs.

Our apologies.

Kitty Wireless Security

"

"Same story as everyone else giving 1 star! Placed order twice over 2 day period! Received 5 emails, confirmation, thanks for order, etc. The order was canceled for the 2nd time after someone sent the 6th email asking, "what would be a good time to call to verify order" and I replied with the response that if they were going to call an verify the order then they should just call instead of sending emails enquiring times? I then received a reply telling me the order was canceled for "refusing" to verify the order! Only I NEVER refused to verify and THEY NEVER attempted to contact me except via email... I mean if you think about it doesn't that make the verification pointless? Let's say I AM a cyber criminal trying to commit FRAUD as they like to put it... I give you the phone number that's filed with the credit card company and an email address... But, instead of calling the phone number to verify; you send an email to the cyber criminal alerting them to the fact that your trying to verify the transaction?! Doesn't that circumvent your entire Fraud Prevention program at that point?? F&*kin idiots, man I know they're born everyday but, how the hell do you create a successful business with operating procedures like that! The only thing I can figure is the customers that still use this place are LESS intelligent than the ones running it!!"

"Wow. It's been a long time since I've dealt with such defensiveness and just plain incompetence at a company. It doesn't surprise me that they don't care what is written here. They have their own "fraud review" procedure that they impose to turn people down. And you don't find out right away that they have rejected your application. You get one heck of a nasty email saying that don't bother asking us what we do to verify information because that would make it less secure. I do a ton of business on the internet, and my billing information was the same as what is on file with my credit cards. They're just incompetent and then very unprofessional when you call them on misleading information they advertise. You can only contact them by email or leave a message by phone. Hint: Question them and then they will get defensive and respond quicker! I got one rep (that's all they may have because all the emails sounded the same in poor writing skills) to stay past the 8 pm time but their email made no sense and never addressed the misleading information on their web site."

"Worst reseller I have ever dealt with. Activation of a new phone number on the PagePlus network was easy. However, purchasing a phone plan from them was impossible. I placed an order two times for the same $29.99 plan. The first order was canceled because the address I used didn't match the address on my credit card. Excuse me for not yet updating my information on my credit card since I'm moving in the next couple of days. So, I then placed a second order using my current address. They canceled this order because the Skype number I use as my landline can't be verified. Nonsense. Give me a call and you will hear my voice mail message. I don't have a landline number. Who uses landlines anymore in the world of cell phones? So, I was going to use a friend's landline number on a third order, but when I attempted to place the order, their website informed me they were temporarily out of stock of the plan I selected. Yeah right.

Thanks for wasting my time Kitty Wireless. Meo........... Cough......... Cough.......... Hairball..... NO THANKS KITTY WIRELESS. PS, your website could really use some work. I could put together something much better, so please contact me if interested in paying for a more professionally designed website.

When your "security" features prevent me from getting service, you've failed as a business.

"They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety."

Avoid at all costs. Thanks for wasting my time."

"All Good. I have been a Kitty Wireless customer for several months, and am a happy customer. I bought a monthly auto-renewing phone plan, which is being handled well. I especially appreciate the great communications explaining what to expect. Prices are the best I've ever seen for similar products. I just did an ESN change to put a different phone on my plan, it it was completed almost immediately. Much faster than the 1 hour I was told to expect. What more can you even hope for than great prices, and great service?! :-) Five stars for teh Kitty. (Kitty forums are good too).
Camper"

"Kitty Wireless is a legend in their own mind. Their web page shows how they are full of themselves but my friend used them so I was hoping they would be easier to deal with the page plus directly. I went to their low class website and it wasn't easy to negotiate. They were a little freaky with their fraud report stuff but hey, I have 1A credit and was already signed up with Pageplus, so no problem, right? Wrong! They wrote back a very snarky letter saying I didn't complete the form and they were cancelling my order. I went to page plus wireless and was able to complete my order in two hours. It took Kitty wireless 12 hours just to get back with me. I really think he/she/it has a severe mental disorder. Super paranoid with delusions of grandeur. They deserve zero stars."

"I had been watching PagePlus and Kitty Wireless for a few months before I decided to switch my service. As their office hours are 11 to 8 I submitted my request at around 5:30 PM, after I was home from work. Around 6:15 I received an email that they could not complete my request (a port) due to a system glitch. Around seven I asked them to not complete my request due to the fact that I cannot obtain my pin prior to their business closure. They did continue porting my number, and about 8:15 I received a message that my number was ported. So I was without a phone for about 14 hours since by then they were closed and I could not order a pin. The next day they completed my pin requested very quickly. Later that same day I made an error when messing with my phone settings and could not make or receive calls, I emailed ****@**** and asked for assistance. They were very prompt at answering my question and providing me excellent service (seriously, I had responses within minutes to my emails). I understand that in this great age of technology that glitches will happen. The assistance and services I need, in a timely manner, are often completed by humans behind the scene who have to deal with the consequences. I was very satisfied with the customer support I received from Kitty Wireless while experiencing technology mishaps and human error (mine) along the way. We are so used to sitting at home or work and requesting the services and items that we need and not realizing the ones behind the request also have to deal with issues. I feel Kitty Wireless did an excellent job at informing me of the issues at hand and helping me to obtain the services and help I needed. My service is great (no different than Verizon), I'm quite happy that I choose Kitty Wireless, had I gone elsewhere, who knows if if would have received such timely response. :)"