"Couldn’t have been much easier. Great customer services. Very good pricing and will be back for some sunglasses. What a great experience ordering. Really quick too!
Thanks
Steve"
"superb costumer service, super fast delivery"
"I had issues with shipping and they were quick to help and fix the issue. "
"Makes claiming insurance easy to do with online glass shopping "
"For some reason I couldn't pay with paypal, even with my CC hooked up to it, it kept saying it was expired, when I used the CC associated with my PP account. "
"I had to make an exchange because the frames I ordered were too big for my face (which was kinda a bummer since they were so cute), and the return and exchange process was nice and easy with KITS customer service's help. "
"Choosing a frame and lenses were very simple and straightfoward. Kits offer an app that can measure your face to customize your frames / lenses to your choosing. After ordering, shipping was very fast and the package was delivered within 1 day. Very pleasant experience and I would highly recommend using Kits for your eyewear needs."
"Amanda was very helpful and knowledgeable
Thank you very much "
“Thank you so much for your kind words! We are thrilled to hear that Amanda was able to assist you effectively. Your feedback means a lot to us!”
"I love the glasses, price & fast shipping!"
“Thank you so much for the wonderful review! We're thrilled to hear that you love your glasses and had a great experience with our fast shipping. Enjoy your new eyewear!”
"Kits has always been extremely helpful when I’ve had issues. I had a pair of glasses break and they sent me a new pair within the week. I lost the nose piece to my current pair of glasses that were a few years old, they couldn’t send me a new nose piece but offered me an exclusive deal to get a new pair and I’m so thrilled to get a new pair of glasses! They truly take their customer service very seriously. I’m a forever customer!"
“We are thrilled to hear about your positive experience with Kits customer service! Thank you for sharing your story. We are always here to help you with any eyewear needs you may have. We appreciate your support and loyalty!”
"I love the virtual try-on! Can take a screenshot and it looks just like you’re wearing them! Lost a screw on my glasses and they sent me a replacement. Well done!"
“Thank you so much for your amazing feedback! We're thrilled to hear that you love our virtual try-on feature and that we were able to help you with a replacement screw for your glasses. We appreciate your support and look forward to assisting you again in the future!”
"The staff are lovely (was helped this time by Elnaz) and very patient, the price is amazing and I couldn’t believe I actually received my glasses the very next day after ordering them. Couldn’t be happier with my experience at Kits eyewear. I have shopped here before and definitely will be again. "
“Thank you for your amazing 5-star review! We are thrilled to hear that you had a fantastic experience with our lovely staff. We appreciate your loyalty and look forward to serving you again in the future!”
"The designs are so current and nice. And the customer service is amazing! Great experience overall!"
“We're thrilled to hear you had an amazing experience with us! Thank you so much for your kind words about our products, designs, and customer service. We're grateful for your support and can't wait to continue providing you with great experiences in the future!”
"I really had a hard time choosing between so many interesting looking frames i really like sharp angular looking frames. I loved the color of the blue garibaldi frames"
“Thank you so much for the amazing 5-star review! The blue Garibaldi frames are definitely a standout choice. We appreciate your support and hope you continue to enjoy your stylish new frames!”
"So impressed with the quality for the price!! Coolest shades!"
“Thank you so much for your amazing review! We're thrilled to hear that you love the quality, style, and price of our shades, and that you were impressed with our quick delivery. We're so grateful for your support and can't wait for you to rock your coolest shades!”
A rep from Kits, Kits-AlexM, has responded:
“Thank you for your feedback! We're grateful for your support and apologize for any inconvenience you experienced with PayPal. We'll be sure to look into this issue and work on resolving it. Your input helps us improve our service for all our customers.”