"The price was reasonable and the service was excellent.
My order arrived quickly."
"suffice it to say that this was far better than dealing with a dealership , period !"
"Easy to order and pay. USPS was a little slow in delivery. All good tho "
"I had my part in under 3 days and all the questions i ask with in 2 or 3 hours."
"Thanks for a fine, detailed, and timely transaction. Feels good to know you care and listen to your customer’s’ wishes. Awesomeness!"
"All aspects of the process went smoothly and delivery was prompt. Additionally the followed up to assure that I placed the order."
"As an automotive professional mechanic, I know that the right part will provide the right solution. After calling two local dealerships, the price from Kia Parts now even with my jobber discount was better. Fast shipping and the customer was happy as I passed the savings on. Highly recommend. "
"The communication was awesome. The only bad thing is that KIA discontinued too many parts known to be problematic, and I love my first gen Sorento so much that I would like to pass it on to my teen."
"I placed my order on February 10, 2024 and received my order on February 26, 2024. Took longer than their 1-3 business days shipping claim. When the package arrived, the package was missing one of the six parts that I paid for (I ordered qty 6 and only received qty 5). I called their customer service phone line and was automatically told by the guy on the phone that I MUST contact them via email only and that I MUST contact their RMA department as no one else would be able to assist me and there are no other options. I emailed RMA Customer Service on February 26, 2024 and today is March 21, 2024 and RMA customer service/KiaPartsNow have not been able to provide me with any updates or sent me my missing part. They only thing they say in their response email is "we apologize for the extended delay, we will provide you with an update as soon as possible". I try their online chat and was told they cannot assist me and refer me back to RMA. When I told them, RMA is has not done anything to assist me in getting my missing part, they just told me that that are sorry and I MUST work with RMA. The amount of time I wasted emailing them back and forth and the amount of time I lost to not being able to fix my car due to the missing parts costed me hundreds of dollars. Not to mention the inconvenience and unnecessary stress. I am STILL waiting on KiaPartsNow.com to resolve my issue but I have no faith in their business. Their online inventory shows that my missing part is available, but they can't provide me with any updates or just send me the part that I paid for. As of today, it has been 41 days since my initial order.
IF you order from KiaPartsNow, PRAY that nothing goes wrong with your order. If something does go wrong, it is unlikely they will resolve your issue. My missing part was only $11. Imagine if the parts was a couple hundred dollars. BUYERS BEWARE. One of the worst customer services and ordering experience I had in a very long time.
ORDER #VK91135510
Part # 35133C200"
"I returned the item, received verification that they received they receive it but instead of getting a refund they send me an email rejecting my return stating that had exceeded the return date timeframe. The email had the tracking number for my item.(must have made up one). I send them a return email showing them the correct tracking number but instead of responding back they send me the item back without any notice that it was coming. I am a person who usually does reviews but these can't be trusted to do the right thing when it comes to their customers. I am so annoyed that I have few more reviews to add to social media. See you on tiktok Gary jones"
“Thank you for the customer's feedback.In the top right corner of our website, customers can contact us via 'Live Chat' or by phone. Additionally, clicking on the 'Help Center' link in the top right corner provides instructions on how to use our website, along with relevant FAQs and policies.You can click the link below for more details.https://www.hondapartsnow.com/service/nissan-help_center.html And after placing an order, customer will also receive an email notifying them of the RMA policy guidelines.Based on our backend record,customer's order was delivery on 01/08/2024. And customer contacted us on 02/05/2024 for no longer needs.But the parts were sent back on 02/16.As stated in our return policy, an RMA request for no longer needs must be submitted within 30 days from the delivery date of the customer's order. Unfortunately, it is beyond that timeframe and we cannot move forward with this RMA request.Please feel free to reach out to us at any time.
We are always committed to providing accurate product information and delivering high-quality customer service. If you have any further questions or concerns, we are more than willing to discuss them further. Please feel free to contact our customer service team at any time. Once again, thank you for your feedback, and we look forward to the opportunity to improve your experience.”
"Easy to install and program "
"Ordered a part for a 2009 Sportage, part #921603K000. They sent part #921403K000. I emailed and asked for an RMA, They asked for pictures of the wrong part, and its packaging with part number listed on it. I provided this information, then they came back and wanted a picture of the box it was shipped in. (It was shipped in a Manila soft pack envelope which I did not keep. It has been over 30 days, I still do not have the correct part. I had to go through my local Kia dealer and pay more than twice the price for the correct part as it is a safety issue to not have turn signals. I predict they will never make this right and I will assume they have taken my money and I will probably never deal with them again. I work in customer service and if I had treated one of our customers this way I would be looking for work."
"Shipping is always quick. Right part, right price and guaranteed fitment. I always get excellent customer service!!"
"Got what I needed with east and speed! Thank you"
"This company sold me a part that their website said would fit my vehicle. It did not. Now will not accept return. Shady practice. Beware and do your research."
“We are sorry for the inconvenience that the customer experienced. Based on our backend,the customer placed the order on 02/20.However, on the same day, the customer contacted us to cancel the order, stating that he/she had mistakenly ordered the wrong part. Therefore, we canceled the order on 2/20.
We are always committed to providing accurate product information and delivering high-quality customer service. If you have any further questions or concerns, we are more than willing to discuss them further. Please feel free to contact our customer service team at any time. Once again, thank you for your feedback, and we look forward to the opportunity to improve your experience.
”
"It was the right part satisfied "
A rep from KiaPartsNow.com, OrderSupport, has responded:
“We apologize for the inconvenience you experienced with your recent order. Thank you for bringing this to our attention, and we appreciate your patience.”