"Ken has the best prices any where. I haven't had an issue ordering decor items for my reptiles. I also ordered repashy for my fish and was happy to see that it was sealed, wasn't out of date (I was skeptical about the low prices), and smelled fresh. I have placed 4 orders with Ken and all went over really well! I'm happy to save money and really hope I dont run into the customer service issues that everyone else on here seems to be having. "
"I really wish I read some reviews before I placed an order. Was completely ripped off. Never received item left tons of messages as they don’t pick up the phone with no return call. do not order from this place you will be lighting a match to your money. Scum bag operation."
"Worst customer service ever. Never answer the phone or return calls. Never replied to email except after I messaged them through PayaPal. I returned an item for credit and had to file a compliant through PayPal to have any chance of receiving credit. Don't be fooled by the cheap prices."
"Ordered 2 sponge filters. They were removed from original boxes and shipped. Arrived damaged. Many messages sent and luckily for me I paid through Paypal. After several weeks of no replies I filed a dispute, I sent more messages along with PayPal and he never responded. PayPal refunded my money from this Idiot! NEVER AGAIN"
"Thanks so much. We ordered a replacement case for the aqua clear 110. It was packed so well nothing could break it. We love using our filter again. Thank you!! Also, I’ve ordered kens food and pleco foods they are wonderful. "
""I bought several pounds of cichlid food when it arrived packed in a box with no protection and very tightly it was all powder no flakes When I wanted to return this product for an exchange I sent an email and left hundreds of messages and he never replied to me. I will never buy from him again and will tell everyone i know not to buy from him I also hope that no one will buy from him after reading my review." buy from Your fish stuff"
"I bought a light for my aquarium a few months ago from Kens Fish. According to the sellers there is a thirty day exchange/return policy. When I wanted to return this product for an exchange I sent an email and left hundreds of messages and he never replied to me. He is a liar and I hope no one will buy from him after reading my review."
"Worst on-line customer service I've ever experienced. Placed my order 8 days ago. Payment was confirmed. No email confirming my order. No notification of shipment. I'm still in the dark. Placed 3 calls to him during normal business hours and got voice mail. Emailed him 3 times and no response. And he purports exceptional customer service and shipping within 24 hours? Laughable at best. I thought I would give him a try based on the positive reviews and comments. What a mistake. If and when he finally gets my messages and takes action, I wonder how long it will take to receive my order and what shape it will be in.
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"They never have anything in stock everytime i go to order something it says out of stock or not enough of what i need like i need 3 rebuilt kits for my air pumps and it says only 1 in stock ."
"Repeated calls, voice messages and emails all unanswered over 1 month periid. Absouluty no customer service. Will never trade with again as several members of club. Northfin foods available thru retailers that actually care about there customers. Buyer beware!!!!! "
"I tried ordering from Kens but everything, and I mean everything, is out of stock. I tried calling and emailing But have received no response. Makes me wonder if Kens is even a legit business. "
"Order arrived promptly and was nicely packaged. One of items though stopped working after ten days. All attempts to contact kensfish failed. Nobody picks up the phone, voicemail is always full, and fax line is always busy, even after official business hours. Return policy is not stated anywhere. Kensfish is known for good prices, but buy at your own risk. There is no customer service whatsoever."
"Ken's Fish is great! Wide assortment of products at low prices. Fast shipping, packed very good & wonderful customer service - really care about you as a customer. I've placed at least 4 orders. On one order the shipper mangled the box & slightly damaged one item. Ken's was great, made things right quickly with 1 phone call & no hassles. Love that!!
Best freeze-dried Superba Krill I've found - large pieces with minimal fines. Ingredient list on most of his own branded flake foods are superb. Get a LOT for the money. Sometimes I get a freebie sample of fish food which is always nice & appreciated.
One area of improvement would be to make sure to reply to emails. I sometimes end up having to call. Every time I've called someone answered & was helpful so that's very good.
Ken's is my go-to place for fish stuff. Highly recommend!!"
"Great place to buy fish stuff, best prices around!"