"Great service. Fast shipment. No problems. I will order from them again!"
"I found Kemps Hockey to be the lowest price for CCM 562 Jr skates vs. the competition. They were on sale for ($69.95 + $3.95 handling w/ Free shipping) I read the negative reviews on Reseller and BBB online and was a bit wary....but decided to take a chance. 1800FaceOff.com and Peranis.net would not match the low price....they both wanted $104.95 + $3.95 handling + $8.95 shipping. $117.85 vs. $73.90....a $44 difference.
Since Kemps is a brick & mortar store, I decided to give them a call before placing the order online to get a "feel" for the store. I called and confirmed that the size was in stock. I called again after placing the order to make sure they received my order - which they had. I asked if they charged for sharpening.....the lady replied it was complimentary if I requested it - which I did. On asking the potential ship date, she replied that it would probably go out the same day - Friday.
I called on Monday for a tracking number, which I got within a few minutes. With free shipping I was expecting a 5-7 day delivery, but was pleasantly surprised to find out that it was reaching me the next day - Tuesday via UPS.
I received the skates in brand new condition and sharpened as expected.
I did email them for a status on my order - which I have not yet received.
Overall, I'm glad I took a chance. My son's skate size "2.5D" seems to be the most popular out there. I do intend to purchase (if they're competitive!) from Kemps in the future especially since they have a $50 minimum for free shipping versus $150 for the other stores."
"My order was for a free 2 day shipping and after a week, without my purchase or shiping information, I emailed them and asked if they could advise me of the status to which I was answered, "No, we need your state and zip." This info they had as I gave it to them in my email along with the order number. After calling them, they said they just didn't know where to ship it, but somehow they immediately 'figured' it out by the order number and when I told them it was supposed to be 2 day shipping, they said, 'oh, yeah...well, it shipped today."
I received the item 2 1/2 weeks later without refund of any sort (being that 2 day shipping was in the price).
VERY bad customer service.
I recalled that I had ordered from them a year or two back with the same type of results. Lesson learned."