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Verified
1/5

2008-09-20

"They do have good prices, but good luck returning anything to them. It took more then 1 month to get an RMA approved (and several emails) and then another month before they actually credited my account (again several emails needed) though it was only a partial refund.

Again good prices but just beware.
"

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Verified
5/5

2008-09-12

"Ordered some skateboard parts of all things. The prices were the best I've found on the net and the order took 2 days from the time I submitted the order to reach my front door. Can't say much about their electronic prices but their skateboard prices are great."

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Verified
5/5

2008-09-12

"Keenzo electronics is a great place to get good products for a good price. Keenzo also has the best customer service that I have seen in a long time."

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Verified
5/5

2008-09-10

"I have now purchased four items from Keenzo - mostly outdoors type stuff. Brunton lighter, fuel bottles, knives. I have been very impressed with their prices and with their speedy service. In one instance an item was out of stock and they emailed me with various options. I just decided to let the order be fulfilled when ready and one day later they emailed saying it had been shipped.

AT first I was a bit leary as their web site looked a bit basic - not slick like Amazon etc, AND I had never heard of them, but they are the real deal and deliver as promised. They are right up there with Amazon, Buy, NewEgg etc when I am making online purchases. Give them a try.
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Verified
5/5

2008-09-10

"Great prices and reliable service. The product was received within 5 business days. Everything worked out well. I will be using Keenzo in the near future."

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Verified
5/5

2008-09-06

"Keenzo has one of the very best online order web sites I have ever used.
- Easy navigation
- Easy & competent search
- Easy purchase
- prompt & secure shipping, ordering

I will be back.
"

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5/5

2008-09-02

"Let me just say that Keenzo is truly unlike any other internet business that I have dealt with before. At first we had a rocky start. I ordered a sword (I know its strange from a primarily electronics store), and was told a week later that it was completely out of stock...the website, however, listed it as in stock...not low stock, but IN STOCK.

I called them up and asked after my order. I was told that they were expecting another shipment of them soon. I still wasn't satisfied. I demanded to to speak with someone higher.

I was then directed to a young lady who not only confirmed that there was 1 of these swords left in the warehouse, but she even shipped it to me to make sure that it was the one that I wanted before I was billed for it. Now THATS service!

Needless to say, the sword was exactly what I had wanted and with the cheapest price on the internet...bar none!

My second experience was similar though. I had ordered two daggers (yes, I know, I am a freak...leave it alone..:) ) as it turned out, they were discontinued, hadn't been removed from the website yet, and the SKU number were the same for some swiss army rinky dink knives. Well, you can imagine how upset I was when they arrived, and that they weren't my daggers...

Again, I called Keenzo. This time, I talked to someone that had some pull. I let her know that I was really getting upset as this is the second time that something has gone wrong with my order. Again, this is where Keenzo's customer service shines.

She told me that yes, the SKU numbers were the same, and that the warehouse/sales dept had not caught it..it was human error, not computer, not some nebulous ghost in the machine, but true human error (Talk about being blown away by the honesty and her taking responcibility for it!) She offered to recredit the amount to my credit card, and that I could either keep the knives that were sent, or send them back at Keenzo's expense, whichever option "I" wanted to do, not theirs.

Well, since that rocky beginning, I have yet to have ANY order from them go awry. They have always had the lowest prices for what I wanted, and shipped super fast (EVEN GROUND!!!) Its not uncommon for me to get my order in 2-3 days after placing the order.

I am sticking with Keenzo because its one of the exceptionally few businesses that not only goes to great lengths to satisfy ONE customer, but its also where the employees actually take RESPONCIBILITY for the errors of the company and make them right, rather than just trying to buy you off and forgetting all about it until the issue arises again.

I guess thats all I have to say about that. Give them a try. Remember that they are human (as they themselves admit), and that no matter what, they will always try to make your experience worth the effort of coming back. Its a great store, with great prices, and a real, down-to-earth business ethic.

You can't beat that!
"

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Verified
5/5

2008-09-02

"Fantastic price, fast shipping, had no problems and product was exactly as expected"

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Verified
1/5

2008-08-26

"I will buy from this company again."

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Verified
5/5

2008-08-26

" This company has got everything! The best brands and the best prices. But their customer service is where it's at. When you get an email from keenzo, it's from a real live person and they are very, very polite. WOW! I was starting to think that politeness and kindness had left the building for good.

That's why I stopped shopping at the big box stores in NJ. You walk into the store and nobody cares that you're even there. Sales people don't approach you and if you approach them with a question, they seem annoyed. Look...times are tough and I'm unemployed so the last thing I need is crappy service. I gave up on those stores.

Another thing, if you surf the web in search of a popular item, you'll undoubtedly run into stores that brag about their low shipping costs. Thing is, they never stock the items you need. It's just gimmick. With Keenzo shipping costs are reasonable and if an item is not in stock, they post the date for the next shipment right on the web page, and you'll get the item at a good price. I have a choice about who I'm going to send my cash to and right now it's keenzo.
"

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Verified
5/5

2008-08-26

"Keenzo Electronics is a great online electronic store. I purchased 2 Zippo Blu for an amazing price! The lighters came in a nice Zippo box and everything. The lady that I spoke to on the phone before purchasing the lighters was very helpful with my questions about the products. I will definitely use Keenzo again in the future!"

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Verified
4/5

2008-08-18

"Ordering at Keenzo.com was smooth. Prices are competive and product quality is as advertised. They also asnwer their phone with no wait on the two times I called for order status. They also promised to correct a sales tax miscalculation without dispute.

Will order again from them and recommend to others.

(Note: Package arrived two weeks from "shipped" date.)
"

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5/5

2008-08-17

"I have been looking to purchase certain items that are not easy to find. I came across Keenzo and found exactly what I was looking for! This is my second order to Keenzo and I am so happy with them, I wanted to make sure everyone else knows about it. Their prices are great, their service is awesome and the delivery is very prompt. They followed my special instructions to the letter.
I will continue to order from Keenzo. I have recommeded Keenzo to my family and co-workers.
Thank you!!
"

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5/5

2008-08-14

"This compan has always done whats right by me. Fast service, friendly folks on the phone. Iplan to do much more business with these folks."

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Verified
5/5

2008-08-03

"This was my first order from Keenzo. I knew very little about the company when I placed my order. I found Keenzo on Google. Basically, when I searched specific products ( Kit Rae fantasy swords) on Google, Google gave me report that Keenzo is selling 4 out of 6 products I was looking for at the best price - lower price than its competitors. I was very surprised when I saw this report, because usually I would get items listed on Ebay as best deals but this time around Keenzo was beating Ebay ( best deals on Ebay from multiple sellers) on all 4 products by 10-15% price. So I decided to give it a shot and try it out. Once I completed my order I was pleasantly surprised again, shipping rates were very low about 50% -70% lower than any other competitor I dealt with before. To put it this way on Ebay most sellers charge shipping for one sword what Keenzo charged for 4 swords. Shipping was fast, they provided tracking, packaging was great, I can say is they exceeded my expectations. I got great service, great products and huge price discount – I don’t know where else can you get all 3.

I highly recommend this company, so if you are looking to buy any electronics or some other products, in my case swords, check out their website and see if they have what you are looking for first before going to Ebay or your local store.
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