"k2 Scuba should be a model for other online retailers, irrespective of what products they're selling. Personal service, and followup call to ensure I was completely satisfied with my purchase. I will continue to use K2 Scuba for my dive gear needs, and will recommend it to my dive team buddies. Thanks for treating me as a person instead of an invoice number."
"I have to say, I have ordered quite a few things online over time- but not a single one of the online retailers have come through like K2!!!! From the sale forward they are phenominal!!!! Roxanne- you rock and I am so coming to Cabo to dive with you!!! The products I have purchased have all been top quality and arrive so quickly I swear they live next door to me!! Lol. You guys are the best- keep up the good work!!!!!!! Live to Dive, Dive to Live."
"Great service. They didn't have one item, but they upgraded me free of extra cost. The patience of the whole team is unprecedented. Shop here for sure. --Al from motionFACT.com"
"I really have to share this good information that i bought a fin about 2 month ago for my vacation however, i could not go the vacation and use it. and i forgot about it. Later, when i got the credit card bill and found that i got charged it even though i did not even use it. So I called k2 and told about this situation. and the operator told me to send email to the manager so I did it. 1 day later i got a email back from the manager and informed me that they will credit back even i purchased 2 month ago. I was so thank for the situation resolve and my money back. i will go back to buy if i need it again. Thanks."
"Really? Why would you buy anywhere else. When you buy from the tribe they instantly treat you like family. They stand behind their products and get this after they ship it to you they call!!!! Yes, that's called customer service. They want to make sure that you got the product and that it is what you need. I just can't say enough about them. I bought the Atomic Aquatics Smoke On The Water Split Fins and they are the best. Save yourself the hassle of going anywhere else, ask them to price match and even if it a couple of bucks more always, always, always buy from K2 SCUBA!!!"
"I ordered a dive light from K2 in august...they called me up trying to offer me a better light before shipping my order. They were really just trying to offer me a better product that had a more solid design...for the same price. They didnt pressure me into buying one or the other. Since there was some trouble getting in touch with me the order was not going to arrive on time...which was very important. Due to the confusion i was offered a discount on my next purchase and was refunded for the purchase since it was not going to be needed. A month or so later i ordered a Big Blue LED dive light (500 lumen). Ordering from K2 is on a personal level...it feels like they are working for you, rather than just trying to make a sale. Overall I am pleased with the company and would recommend them. "
"Excellent service. Shipped my order direct to me here in China. No problems at all. Will continue to shop here."
"Jasmine and the rest of the team did an excellent job of customer service. I would consider purchasing from them again."