"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Bought a couch and later an end table. Was treated respectfully and patiently by Sadie and her manager. "
"I ordered the Nia Desk and the top of the desk has a gash in it. There is no way I will be able to repackage this and send it back. I we have four rooms to furnish and I will not order any more from Joybird. It is sad, I I love their styles."
“We're sorry to hear about the issue with your Nia Desk. We understand your frustration and we apologize for any inconvenience this has caused. Please reach out to our customer support team with your order details so we can assist you further and find a suitable solution.”
"Really great customer service and got help finding the couch of my dreams. The person helping me really took the time to track where the couch was which was a comfort to me for delivery timeframe "
“We are so thrilled to hear about your wonderful experience at our store! Our team is dedicated to providing top-notch customer service and helping you find the couch of your dreams. Thank you for sharing your feedback with us – we truly appreciate it!”
"Online Customer Support is not helpful and unfriendly and even rude! Whereas in-store service is exceptional, friendly helpful and understanding of your issues. Recommend ordering items and colors via phone to store personnel.
DONOT RELY ON ONLINE COLOR CHARTS!
"
“Thank you for the fantastic feedback. We're thrilled to hear about your positive experience with our in-store service. Your suggestion to order items and colors via phone to store personnel is fantastic advice, and we appreciate you sharing it with others. We'll work on improving our online customer support to match the exceptional service provided in our stores. Thank you for choosing Joybird.”
"Love my chairs/ottoman. Needed to purchase larger ottoman and disappointed I couldn’t exchange the one that was too small. But will keep it for extra seating. "
“We're thrilled to hear that you love your new chairs and ottoman! We're sorry to hear about the issue with the ottoman size, but we're glad to hear that you found a creative solution by using it for extra seating. Thank you for choosing Joybird to add a new pop of color to your space!”
"Excellent customer service, quality couch and my rep was kind enough to extend the 30% off we had just missed."
“Thank you so much for the amazing review! We're thrilled to hear that you had a great experience with our customer service team and that you love your new couch. We're always here to help and make sure our customers are happy. Enjoy your new furniture!”
"Jenna in the Chicago showroom was so helpful and patient with me. Even after I left, she was available via email to help with fabric selections. I'm so excited to get my new Holt Sectional! "
“We are thrilled to hear that Jenna provided you with exceptional customer service and made your shopping experience enjoyable! We can't wait for you to receive your new Holt Sectional and know you'll love it just as much as we do. Thank you for choosing Joybird!”
"Sadie answered all my questions and provided me plenty of options for what I was looking for. Very friendly and helpful"
“We are so thrilled to hear that Sadie provided you with exceptional customer service! Thank you for taking the time to share your experience with us. We appreciate your feedback and are delighted that you had such a positive interaction with our team.”
"The team onsite was great but I was a bit surprised by the long turn around times. 6+ weeks for furniture is a bit long.
Hoping my piece comes in on the early side of the estimated time frame. "
“Thank you for taking the time to share your feedback with us. We see on our end that your order was scheduled to be delivered 04/16 and hope that your sofa is to your liking. Please let us know if you have any questions or concerns that we can assist with at this time. ”
"We had a great experience shopping. Such a friendly staff "
“Thank you so much for the wonderful 5-star review! We are thrilled to hear that you had a great shopping experience with our friendly staff. We truly appreciate your feedback and look forward to serving you again in the future.”
"Renata from The Domain store at Austin showed great knowledge. She helped me choose the right sleeper and answered all my questions."
“We are so glad to hear that Renata was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!”
"We can’t say enough great things about Joybird Furniture! What an amazing selection of styles and fabrics! When our pieces arrived on schedule we were impressed, and the quality of them are amazing for the price point! "
“We are thrilled to hear that you had such a positive experience with Joybird! Thank you for your kind words about our selection, quality, and service. We strive to provide our customers with the best furniture options, and we are so happy that you are enjoying your pieces. Thank you for choosing Joybird!”
"The couch is beautiful. The delivery was so quick and simple. They were so kind and even helped me move my other couch."
“Thank you so much for your amazing review! We are thrilled to hear that your delivery experience exceeded your expectations and that you are loving your new couch. Our team works hard to provide exceptional service, and we are so grateful for your kind words. Enjoy your beautiful new furniture!”
"I had a great experience shopping at Joybird. Matthew was so helpful in helping me pick out a fabric color for my sleeper sofa. I also bought an ottoman, bookcase and media counsel. I would definitely shop there again."
“We are so happy to hear that Matthew was able to assist you with your purchase. Thank you for taking the time to share your experience with us and allowing us to be a part of your home.
”
"I went to the showroom on Feb 17th and worked with the design consultant and purchased the Eliot Sofa. The sofa was delivered on Feb 27th, by the way, great turnaround time. 3 days later, on Feb 29th, I noticed that the button on the cushion was not stitched properly and came loose, making it stick out from the other 8 buttons. I contacted the design consultant and she asked for pictures, which I provided, and she informed me that she would ask the warranty department to see what they can do. Unfortunately, since the button on the cushion is cosmetic, it was not covered as this was a clearance item and that my solution is to contact an upholsterer.
These are the reasons for 3 stars rating: 1) Policies for purchased item should have better customer support. Clearance item or not, stand by your product. It would be completely different if this was 3 months, I will even give it 3 weeks, from the delivery date. But 3 days and no help, that's questionable business practice. 2) JOYBIRD needs to be better with standing behind their quality and craftsmanship. "Our skilled workshop team holds themselves to the highest standards because we care." If this was true, they clearly missed the opportunity here.
The takeaway...shop around. Find a company that truly stands behind their quality and craftsmanship regardless if the item is on clearance or not. Just because their mission statement says it, they need to mean it. "
“Hi Amarin, we are very sorry to hear that you experienced these issues with the buttons of your sofa. We have connected with upper management and got approval to send over a tufting kit to resolve the loose button situation for you. This will be a DIY kit that you can utilize in the future if needed. Please let us know if there is anything we can do to further assist, we are here to help. ”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for your kind words! We are thrilled to hear that Sadie and her manager provided you with a wonderful shopping experience. We appreciate your support and hope you enjoy your new couch and end table from Joybird.”