"I purchased several things from Joe. I got a bonsai tree which I love then I purchased some tools. After several weeks I still did not receive my order of tools. I contacted Joe and he said that one roll of wire was back ordered and he could send the rest of the order and send the back ordered stuff when it comes in. This was over a year ago and about 5 unanswered emails, I still have no wire. I find this to be fraud. He took my money and I have no wire, although I did get the rest of my order as promised... but that wire was expensive. I have since found other outlets for my bonsai hobbies. I cannot stress enough that I WILL NEVER or NEVER RECOMMEND this company. Normally I would have canceled payment etc... but Joe even called me on a Sunday to answer a question I had. I had very high hopes and thought the service was wonderful... I wonder what changed?"

"Ordered 2 books for $100.00 plus shipping and handling. Waited 3 weeks and no books ever showed up. E-mailed and called with no responce. Filed a dispute with pay-pal, still no responce. Never got an order conformation, tracking information, or any communication from the seller at all and still havent received the books. RIP OFF, never order anything from these people, SCAM. Contacting BBB, and esculating the dispute with PayPal. "

"March 20, 2011 I mailed Joe Bonsai a U.S. Postal Service Money Order for $75.07. Still waiting for any type of response."

"Horrible!!!!! It's been over two week, no tree and no communication to anything!!!!! I even filed a complaint with pay pal and they are not even responding to them!? Any good reviews they have must be from them or their friends. SCAM SCAM SCAM DO NOT BUY FROM THESE PEOPLE!!!!!! You have been warned!"

"Several co-workers and I got together to order a tree for our boss. We spent over a week picking out a tree that everyone felt was perfect. I researched joebonsai.com and made sure they had generally good feedback before I ordered. Before ordering I emailed using the company's contact form twice with several questions. I never received a response.

Despite the lack of response I placed the order on Feb 1, 2011 and paid immediately with Paypal. I also opted for the ~$33 priority mail (2-3 day) shipping. After paying I realized I had forgotten to put in the 10% off discount code, so I again emailed asking if they could accommodate me. I also emailed later that day letting them know that the item was a gift and asked if there were extra reference papers that could be included. None of my emails were responded to. I waited two days and still having no responses to my emails nor receiving any sort of order confirmation, I tried calling the number provided, which took me to the joebonsai answering machine, which was full. I emailed agian.

Over the next couple days I tried the phone number repeatedly only to have the voicemail box constantly be full. I noticed that there was a retail store associated with joebonsai.com so I left a voicemail there but no call was returned. At this point I got other coworkers involved to try and reach someone to no avail. Finally on the 8th I received an email stating that my item was shipped with a tracking number, however no response was given regarding any of my other emails or phone message I had left.

I tried the tracking number repeatedly on the 8th and 9th and it kept saying invalid. The morning of the 10th I emailed again and finally got through to a voicemail box at joebonsai.com so I left a message asking someone to call me immediately. No emails or calls were returned. During the afternoon on the 10th the tree arrived, it was good looking and well packed, however it is not the tree we ordered from the picture. The tree number on the receipt is correct but the tree definitely is not the same. Also the tracking number on the package is not the tracking number that they had emailed me, which is something that easily could have been resolved had they returned a call or email.

We are seriously disappointed that we paid extra for fast shipping only to have them take 8 days to ship a tree that is not even the correct one and it is just poor business practice not to acknowledge a customers attempts to contact you after having spent more than $100 at you online store. We have a large company and many people we interested in the trees after researching this one but it does not seem we will be repeating our business at joebonsai.com
"

"Shopping around for gifts for my sales team I came across bonsai's. Looking online I found Joe and was happy with the service, price and delivery time."