"Do not give these people your credit card! They wil start sending you items that you don't request. When you try to stop the order they say it can't be stopped. Then they tell you repeatedly you must have misunderstood. Somehow it is always your fault. They never accept blame and try to place blame on you. Every coorespondence you get will say they want you 100% satisfied but never actually do anything to accomplish that. I CHANGED MY CREDIT CARD NUMBER SO THEY DO NOT HAVE IT ANYMORE! THEY CAN NOT BE TRUSTED!!!! "
"Do NOT give them your credit card.
They will exploit this and make repeated purchases, even though you did not authorize these subsequent purchases.
You will get tied up with fighting them on mail fraud/ attorney general grounds."
"I bought a Holmes portable electric heater from Marden's in January of 2009. Recently it would not stay running so I called the toll free number from the Owners guide. It was a number for Jardens Consumers Solutions. I had no trouble getting a consumer representative (Jeanette)who told me exactly what information to fax them and they would replace the heater. The following day I received an e-mail confirming that my new heater would be shipped (at no cost to me) and an e-mail would be sent confirming the shipping date. HOW CAN YOU BEAT THAT !!! Thank You Jeannette . "
"This company has officially topped my list of ABSOLUTE WORST experiences you can have shopping on line. I should've know better. I really should've. I pop in all my info for their sunnyseat cat beds, and lo and behold the shipping is far more than the actual product. What a ripoff! I cancel my order immediately, and contact their customer service. What I get is some pre-packaged BS answer to my inquiry about canceling my order. Instead, they insist they have to mail it and it should be sent back. At my expense? Hell no. What a shady bunch of crooks. I want my money back."
"Jarden Solutions has one of the worse customer service departments I have ever dealt with in recent times. 2nd to HP.
They lie about shipping times, They lie about receiving times. The supervisor gives you a bogus email address to submit your concerns to.
They tell me I will receive my order in 7-10 business days, then when you call regarding order status, they say the order will leave the Warehouse in 7-10 business Days.
When you go to cancel the order, they say it cannot be canceled even thought he order was placed the day before.
When you speak to a supervisor for an email address to send my concerns in writing to Jarden, they give you an email address of cs.jardencs.com
When you send an email to that address, it is returned as non existent.
Stay away form Jarden to avoid Hours of Frustration, and DON'T believe ANYTHING they tell you. They are Liars, and practice in Deceptive Customer Service.
Stay far away from Jarden Solutions.
Btw,
Jarden Customer Solutions, HP, and Abe's of Maine, all have some of the WORST customer service you will EVER encounter. You would be well advised to stay away from these 3 Companies.
But you don't have to take my word for it, just look around the Web and you will see the Consistently Bad/Negative Reviews of these 3 companies.........."
"After making a successful order in June09, I received an email on 9/6/09 Sunday that another order was being processed. I emailed back immediately that I did not order anything. No reply from their customer service other than an email stating that they would get back to me in 1-2 business days. On Wed 9/9 I received an email that the order was processed and about to be shipped. Within minutes, I called cust service and they said I opted for the quarterly delivery back in June. (I'd swear that I chose not to do this as I can only use so many freezer bags.) So their rep told me I'd get a refund once I deliver the package back to them. It was too late to cancel the shipment. My beef with them...
No phone number on their initial email
They send an email to me on Sunday with Monday as Holiday
Their 2 day email response time happens to be the day the package ships out
They say I ordered a continuous supply of bags when I didn't
I recommend avoiding this company unless you have no other choice. I found that Wal-Mart sells foodsaver bags anyhow. Good Luck.
"
"I ordered and received my Holmes (Holmes® HAP8756-U True HEPA Allergan Remover for Large Rooms) for 37.50/- (cost me $50 with taxes and shipping) to find out it does not work !!! Why not? Coz the tab on the filter window that depresses the switch which ensures the unit is on only when the filter window is securely closed is broken. The tab (plastic protrusion from the cover) is completely missing. I can make the unit work by stuffing a piece of cardboard or folded paper in its place but that defeats the purpose.
Called customer service the next day and they are sending me a replacement !!! Free return.
"
"I had problems getting a refund, but the company finally issued a check. Issue resolved. "
"Received an email offering a V2830 for $59.99. Ordered the product and was invoiced for $99.99.
Called to have the price corrected and they would not....makes no sense to me....Rep told me to refuse shipment.
They could have got $60 dollars (a price they were already selling it for) but instead will get 0.
Rep was ok, just not helpful. Interesting business policy. I will not purchase from them again. In years of purchasing online, first problem I have ever had.
"
"What a horrible experience with Jardencs.com
I ordered the Foodsaver product AND an additional quantity of 10 "25 oz" canisters on Sunday, December 14th 2008.
I received the FoodSaver product that following Wednesday on December 17th.
However, the mess came when I had not received my canisters at all!
On December 26th (NOT counting Christmas Eve and Christmas Day) it had been EIGHT business days and no canisters at all had arrived.
When I called in to their customer service number 1-***-***-**** (suspiciously absent from anywhere on their website and ONLY on the receipt for the Foodsaver order), I spoke with a representative who COULD not understand how me having to wait excessively to receive my canisters was a problem. I found out from that representative that there was an "error" and the order for the canisters was not put through somehow. There was no tracking number -- no nothing for the canisters since they hadn't even shipped it!
She would not offer anything as an inconvenience to me and to keep my business. Just a "sorry, I'll send it out free of charge." Well, of course you will! I ALREADY paid for the item. I tried to explain to her that it's NOT free of charge since I've already paid for it! C'mon lady!
Frustrated, I asked to speak with a supervisor. This lady's name was "Clyee." She ALSO could offer nothing as an inconvenience -- no credit, no giftcard, coupon. Nothing!
I decided to just forget about it and ask that the canisters be sent.
Here's where the bad happened!
I ordered and PAID for 10 canisters, and when the email came through, Clyee, ONLY sent "one" canister. I don't know whether she did that on purpose or not but I was mad! So I have 1 canister being sent at 2nd day Air, but what about the other 9 canisters I paid for?
I called back in and spoke to a non supervisor named Joy who was very nice and professional. But she also made a critical lapse. She sent the "remaining" 9 canisters "Standard Shipping" !! No 2nd Day Air!!
Today is January 5, 2009 and I just now received the canisters. However, with errors of incompetence and complete lack of consideration or acknowledgment for these mistakes, it has definitely left a bad taste in my mouth!
I eventually called back in again and spoke with a different supervisor named "Carrie" and all she could offer me was "one" free "roll."
Thanks Carrie, but no thanks! If that's the best you can offer for this situation, you've lost a customer and I hope others will steer clear from Jarden Consumer Solutions! (Jardencs.com)"
"Bought a deep fryer (Rival) from Walmart. The cord got damaged, and I tried to find a replacement. No help on Rival Website. Emailed them. Was told by "Samantha" from Jarden Consumer Solutions that the product was no longer available. She gave me a number to call, e.g. "customer service team at ***-***-****. We are open from 8:00am to 8:00pm, EST, Monday thru Friday." They may be open, but they never answer their phone. Not mornings, afternoons, or evenings. Phoned their office in Boca Raton, FL. Operator was extremely rude. Tried their NY phone number aand talked to an operator who got a Mr. Stirling to call back and take care of the problem. Quite a bit of hassle for a lousy power cord."
"I placed an order for a foodsaver. Upon first use the machine made a horrible noise. I called customer service and the rep. asked to hear the machine over the phone & confirmed it was defective upon arrival. He said they will ship a new one and to return the defective one using the "cut out" return label on the invoice. I shipped it back UPS for $13.15 thinking I would be refunded the shipping charges as it was defective. After 3 weeks of not receiving a refund I contacted Jarden twice and was told they do not refund shipping charges even if the item is defective. I talked to a supervisor who said that by them replacing the defective unit that was a courtesy and they felt that was a fair deal. A courtesy? I said no it's your obligation! He offered to refund my shipping charges 1 time as a courtesy which could take 3 mo's to receive a check or I could receive 2 free rolls of bags(I took the bags). I can live without the $13 bucks but it's the whole concept that their return policy is so lousy. I have ordered numerous times online & over the phone and have always had shipping charges refunded if the error is on the merchant's side. Just something to consider if you order from Jarden. Thanks"