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Verified
1/5

2006-10-19

"DO NOT DEAL WITH THIS COMPANY!!! I ordered a pair of "stormtrooper" boots at the beginning of September. Plently of time to get here for Halloween. Well, Halloween is right around the corner (13 more days as of this review) and still no boots. I've sent at least 6 emails to this company and all basically say the same thing "They should have shipped by now. I'll check with the boot maker". I've given this company a couple of more days to get my boots to me or I will demand a refund via my lawyers. I wish I had checked this company out prior to ordering. Then I would not have dealt with them. DO NOT DEAL WITH THIS COMPANY!!!"

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Verified
2/5

2006-08-12

"I finally received my order after filing a complaint with the BBB & the FTC. The shirt seemed OK at first sight, but the fabric he used was not stretchable, and seems substandard for a shirt. He used upholstry grade fabric, and didn't provide a sufficient zipper to put the shirt on and off without the help of one or two other people. After a bit of practice, I managed to get it on and off by myself, but it now has a one inch split in two locations of the shirt. If he is not a fraud, then he surely is poor in his choice of materials. I'm afraid to clean it because I think it will either fall apart completely, or it will shrink so small that only a "G.I. Joe" action figure will be able wear it! The fabric color isn't authentic either. It's straight gold velvet. No attempt at accuracy here! However, the patches are pretty good, and the fit (once it's on) is not bad (considering that he had to work with my novice measurments). I don't think I'll be going to him for anything...ever again!"

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Verified
1/5

2006-05-18

"We ordered a tunic pattern from him several weeks ago, and never recieved the CD. We tried to cancel the order and were told it would be shipped a couple of days later and were told "no refunds". Looks like we'll have to put in a dispute and let the legal eagles handle it. Now I know why the fans are ordering tunics from us instead of him.

Fortunately Rod.com came through with a pattern for us.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2006-04-12

"I order The Enterprise Eng. Uniform and rank pips
They stopped answering emails,phone call and certified letters in Dec 2005 and have not return money or sent order.
"

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Overall quality of the company
Pricing of products and services
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Value the company offers
N/A
Is committed to quality products and services
N/A
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
N/A
Ease of checking order status
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products on-time
Overall technical support
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
Being knowledgeable
N/A
Being easy to reach
Overall customer service
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A

Verified
1/5

2006-03-29

"Amazingly slow on what should have been instock merchandise. Kept claiming items were shipped but never provided any proof or tracking number. Would not give refund and kept making bogus claims. Could not contact by telephone. Finally had to report as a fraud case to credit card after well over three months since order. Still pending resolution."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
N/A
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

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