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Verified
1/5

2010-12-21

"Overall terrible experience. I decided to order from them based on other reviews and their prices, but my goods never arrived. Their customer service representatives took days to return messages and were rude and condescending. JJ Games refused to refund the purchase or send out the product again, so I had to voice a complaint through my credit card company. I frequently shop online and this is the worst experience I have ever had."

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Verified
4/5

2009-07-29

"i ordered 2 used nintendo wii remotes from jjgames both were in good condition and fully functioning.
best part was that i had them in my hands within 48 hours of placing my order. i will definately check them out again for my console needs
"

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Verified
5/5

2007-02-22

"Great, easy to use store with great prices. Shipping was prompt and well packed (and free over $25!, which really made the sale for me.)

I purchased a couple of used games and a used controller, the games were in good condition as described but the controller was in poor condition. I emailed the store and they offered full refund but we settled on a partial refund and I kept the controller.

That's great, personal customer service. I recommend this store 100% and will certainly look there again in the future. For used games their prices are comparable to even the lowest cost eBay auctions, especially when the free shipping kicks in.
"

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Verified
5/5

2006-07-19

"Games and accessories were cheaper here than anywhere else i looked. LOVE the free shipping. Items arrived in a tinley manner and just as described. My kids are loving all the games."

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Verified
5/5

2006-06-20

"This actually my fourth order from JJGames.com> i ahve never been disappointed. I already know the games are used and the prices are low enough. ... On this date I bought 6 Pieces for my Nintendo 64, 4 games and two accessories. I also bought 3 XBOX titles. They arrived in about 4 or 5 days. Everything worked."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use