"They took $350 for a travel golf bag and never delivered. They ignored every email and call I made to them. I finally had to dispute the charge with my credit card company. Do not do business with these guys. The positive reviews must be fake."
"Long story short, My order confirmation and tracking number was sent via email. Checked the number and USPS status said Label created awaiting package. That status never changed over the 4 weeks of trying to get some response from customer service. On my 5th week I found out I could dispute the charge and order threw PAYPAL since I used them to pay. Only then was a able to receive a refund after another few days. Close to 6 weeks of trying to get some response from their customer service.
I would NEVER RECOMMEND this site."
"I ordered a product on 11/30 and that has never been delivered. For the past few months I have been attempting to get a refund which never comes. Right now, I am left with the impression that they have stolen $599 from me."
"Excellent support and service. Product was NOT released into Australia so after weeks / months of searching and contacting the manufacturers and retailing giants and others ITH Golf were kind enough to stay in touch, alert me to availability and promptly arrange sale and delivery. Price was excellent, and ESPECIALLY international shipping to Australia was best in market. I can only offer praise and support for this company and its team. My sincere thanks."
"Should be no stars
WORST Customer service I have ever experienced.
ordered on September 25th. Two weeks went by.. nothing, called customer service ( what a joke)! was told what I ordered, 300.00 golf bag, was no longer available in that color. Was sent three new options. Picked one with in the hour via email. received email back. would ship right away. 1 week later, no shipping info yet? I emailed same person to cancel my order, also called and left a voicemail to cancel my order to customer service( what a joke)! No response from any one. Next day sent another email, asking to please respond to my email ( is that to much to ask?). Meanwhile, found one locally, husbands Birthday present, needed it now!
4 days later received an email from someone else, good news your item shipped. Emailed them back within a minute, I CANCELLED THIS ORDER! They responded, with, when, how, did I get a confirmation! LOL! responded with all my emails attached. No, I did not get a confirmation, because no one would respond! Have yet to receive a response to that email.
Then two days later, package arrives! Oh, then I have to pay $71.00 to ship back my package and to get my refund. we shall see how long that takes!
If you did not read my long post:
BOTTOM LINE DO NOT ORDER FROM IN THE HOLE GOLF!
"
"The very worst online seller experience I've ever endured.. I'm very familiar with the driver as my brother swings the same one and I instantly was impressed by what the club had to offer. However, don't purchase from "INTHEHOLE.com". I now understand that by in the hole they mean you're throwing your money in the hole. Its going on 3 months now. Never heard from seller, amazon said "running late" and adjusted the arrival date by one week. Meanwhile, they took my money just 2-3 days after the initial purchase with no intent to deliver on said package because 10 weeks later and no package and now they won't refund me either. The refund was requested on September 11th and its 10/20 today. So steer clear of purchasing this or any golf item from "www.INTHEHOLE.com" in the near and distant future. "
"Bogus service!! Totally undependable!!"
"Ordered a push cart which said was available. 1 week later I checked on my order status to find it was backordered. I called and talked to someone who told me that they dont know when it will be available. I asked about a more expensive push cart that said 1-2 days shipping. Guy said yes that is available, 2 weeks later my order is still processing. They certainly took my money quickly. About the only thing they seem to work at here. Find a different site to use"
"Waited 3 weeks. Then was told it would take another 3 weeks to come in stock. The receipt didn't mention the product had been back ordered. Cancelled order. "
"Ordered a Bennington bag, Mastercardwithdrawal went emediantly, then nothing. No shipping confirmation, no emails, no tracking, status review, they don’t answer mail. What is this? Is it a fraud?"
"Not true. They only create a shipping label same day."
"We called them the day we bought a $1,800 ebike from them to confirm some details about the warranty. The Bike was supposed to go out end of last week.
We called Monday of the following week, just because no shipping info had been updated. I called again later because they did not provide ANY information.
I talked to Michael and asked him to please call me back wit some info. He didn't, and he didn't sound like he had planned to. I called a third time and was finally given some info. They said, they couldn't provide any informations in regards to shipping because the bike was shipped by the company that produces the bikes itself, and that is was probably going to go out the next day.
So no email arrived and I called in the afternoon. Michael apologized, for not calling me back, he had to actually leave the office, all good (...) no Tracking number yet, but I was assured by him that there would be an Email TODAY. Well, there was an Email, with NO TRACKING NUMBER PROVIDED. The info on their website has also not been updated.
We will call the bank and contact BBB to get our money back. "
"I called In The Hole because they had a hard to find golf glove I was looking for. Their sales rep was very helpful and confirmed my order would ship the same day I placed my order, and it arrived in 3 days. Very happy, I'll be back."
"Terrible customer service.
They cancelled my order after they had charged my eBay account, saying the item was not available.
I wrote them asking them if other options of the aeroburner irons (which were to be a gift for my wife) were available as their website is still not updated to show the item is unavailable, so I could re order, and that refunds set me back due to the back to back exchange rate.
Ryan, a customer service rep, replied calling me a fraud and that he had notified the authorities.
I was so upset.
I can still feel my stomach turning.
I mean who does that.
"
"Received my order quickly, smooth transaction. Got a great price on A Cobra iron set. I'm a mid handicap and these are the best irons I've ever played. I will shop with In The Hole anytime I need more golf gear. Thanks"