"Just received my very hard to find locally spirit. Exactly on time and very well packaged. Thanks guys for the exceptional service!"
"First they told me that they have ton of Glenlivet - This turned out to be False. Then they told me that to get in time by the day I needed, I’d need to order it in 2 day shipping which they refused to give me a better price. Fine, done with no shipping confirmation for two days! They then told me they don’t have it in stock. When asked how they intend on getting it to me in time, they laughed and said they’ll have to charge me more. They’re liars who will take your money and deliver nothing."
"Great service and terrific choice of product. They have consistently been the best price in the market. Bravo keep it up."
"My first order arrived 3 days after I placed it just as ordered. My second order I received only one of the 4 items I ordered. I called them and spoke with a very helpful customer service rep who spotted the error immediately and shipped the remainder of my order the same day. Couldn't be happier with their service. "
"No worries...No problems...Thanks IW.com"
"I decided to take a chance on this company despite the below average reviews. Almost every bad review was about either the customer support over the phone, or stock issues (ie: orders cancelled and products not shipping). I figured I'd go ahead and place an order, and if some or all of the bottles got cancelled no harm done.
That said, my experience with this company was fantastic! Enough to **** leave this review to let people know you really can receive products at good prices from this company. I ordered six bottles of liquor on Saturday, Dec. 24th, so obviously nobody was around to see the order until at least Monday the 26th. On Wednesday the 28th I received two emails, one confirming shipment of the full order, and both containing a Fedex tracking number. Much to my surprise, around 10:30am on Friday the 30th, Fedex pulled up with two packages for me to sign for, and it was the liquor delivery. I was not expecting anywhere near that speed for ground delivery, particularly right in the middle of the holidays, so I was very impressed.
As far as packaging, five bottles were shipped in one box, with the final bottle in its own box. The first box had large foam blocks with bottle-shaped cutouts that held three bottles between them. The remaining three bottles that werent the right shape for foam cutouts were wraped in tons of bubble wrap, and both boxes were stuffed with packing peanuts. Very well protected and everything arrived in great condition. I was also surprised because one of my bottles was a Johnnie Walker scotch, and the cardboard box it comes in was folded flat and tucked inside with the bottles. I had assumed I wouldn't receive that little box :)
Regarding pricing, my two best "deals" were a bottle of scotch for $35 compared to $55 locally, and a bottle of bourbon for $27 compared to $48 locally. My other four bottles were only $6-$10 cheaper than the local liquor store, but shipping is more cost effective with more bottles, so I added them in. Insured shipping to Florida was $29 for all six, or ~$5/bottle averaged out. Sales tax on the same six bottles purchased locally would have been ~$16.50, so I figure all things considered I saved ~$55 across the six bottles by having them shipped in.
That's about all there is to say. Good prices, very fast processing and shipping, and I received everything I ordered. I did not have to deal with customer service so no comments there, and I'll definitely be ordering again!"
"update: Without any arguing, they agreed to credit my account for the purchase price. Great service. The rest of the bottles were as expected and appropriately priced.
original: I recently ordered 5 bottles of whiskey, one of which was Prichards SIngle Malt. Instead, I received Prichards Tennessee Malt, a far inferior product that the website does not even claim to sell.
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"Two times I placed orders with this place online. Both times the order was cancelled without notifying me and further when I tried to contact them 3 times by 3 methods; phone, email and most recently by FAX, I received no response. "
"I ordered on a Saturday and received my liquor on Thursday. The package was packed professionally with foam pellets and arrived in perfect condition. Also, not realizing the company was closed on weekends, I emailed on Monday asking when the package would be shipped. One of the owners (Todd) emailed back immediately letting me know of the status; and as noted above, it was received three days after my email. My sole concern was that the item I ordered was not actually in stock until Monday according to the owner's email. It didn't pose a problem in this instance; but would suggest they ensure their online ordering system reflect real time in-stock status. I would order from them again, which is the important issue here. "
"i ordered a pricey, hard to find rum from here that was listed as in stock. I received a bottle by the same producer, but not the same year. I ordered a 65 dollar bottle and received a 35 dollar bottle. No response from their customer service. Simply awful. don't buy from them"
"These guys are awesome! Best internet wine and spirits purchase I've ever experienced. Super-fast shipping. $1.00 for insured. Very reasonable shipping rates. Great selection. Awesome communication through email with tracking. Perfect packing with sturdy boxes and bubble wrap. You have a customer for life. Thanks to their wide selection, I now have a cabinet well stocked with fine bourbons! Thank you,"
"Truly awful.
I ordered a bottle of brandy from these guys. I called every few days and was given the brush off with no apology each time. Finally, on day 9, they tell me that the product was out of stock on the day I ordered it from their website because--they claim--someone else placed an order on the same day and took their entire stock.
(1) This is highly unlikely, as the product in question was a very expensive and obscure bottle;
(2) Even if they are telling the truth, they should have (a) told me this information at the time--perhaps with an aside that they're still looking just in case, but given me information and the option to cancel and make the purchase elsewhere; and (b) been much more polite given the huge and needless delay.
They do have great prices and low shipping, but I cannot comment on their order fulfillment, except to say that they're very bad at handling complications and somewhat rude to boot."
"I have ordered more than once, they are completely non-responsive to customer service emails. The orders are rarely shipped in time. If you call, and the fellow answering the phone is not in a bad mood, you may get some resolution.
It's a shame, they have good prices.
Buyer Beware!"
"Great experience. I placed order online late thurday and so they technically didnt get my order til friday. Two business days later with ground shipment I received exactly what I ordered packaged perfectly. Thank you so much! Will definitely order again."
"Good experience overall. Ordered 11/04, processed 11/08 (after weekend), shipped 11/11, arrived 11/15. Ordered three bottles of the same wine. Even if that seems slow (I picked slowest shipping/processing), they had the best price on the wine I was looking for and I was in no rush."