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Verified
5/5

2004-03-04

"Great prices, products, shipping and customer service. I purchased Two games via free ground shipping. First game shipped immediately and I received it 2 days from the order!! I received an email the day of my order stating that the 2nd game was out of stock and would be shipped immediately when back in stock. On the next day, I received an email stating that the game was shipped NEXT DAY AIR with apologies from InteractCD! and I received it the following day. Thanks InteractCD! You've earned business!!! Highly recommended."

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5/5

2002-03-16

"Well, dealing with InteractCD! has been simply amazing... they've outdone themselves every single time.

Great prices, nice variety and availability of titles, AWESOME!!! customer service & fast processing times.

Dave (the owner) really takes care of his customers... he even answers very promptly every email or ICQ message... and that in my book spells 'I'll be doing business with them again... soon & often'.

For me, the best example of 'How it is supposed to be done'... a perfect 10.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
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Overall customer service
Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being trustworthy
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Customer service resolving problems
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Customer service being easy to reach
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site