"First and last time EVER buying from them !! My son was to excited to recieve these skates we ordered for him , he recieved them 8 days after we recieved them , tried them on , buckeled them up , skated around the house for 10-15 min. stated to me one was tighter than the other & tha it hurt the bone on top of his foot. We stated to him to keep wearing them to " let them break in " alittle.He recieved them 2 days ago .. I called at my lunch time during work THE MAN ON THE PHONE WAS SO RUDE , HE TOLD ME IF THERE WAS EVEN THE SLIGHTEST WEAR ON THE SKATES THEY CAN NOT BE RETURNED. They still hurt his foot but apparently if the skateslook like they been worn AT ALL they will not accept them for a return. THE MAN WAS SO RUDE AND ACTED LIKE .. OH WELL LADY TOOOO BAD. TERRIBLE CUSTOMER SERVICE , I DONT WANT TO ARGUE < OR WANT ANYTHING FREE, I JUST WANTED TO BUY MY SON SOME DECENT SKATES THAT FIT HIM PROPERLY . THE CUSTOMER SERVICE WAS TERRIBLE. I totally understand if they have been worn outside, we have had these skates not even 2 full days & he has not worn them outside ! DO NOT BUY FROM THIS PLACE>"
"For me it was a great experience. A pair of skates I ordered did not fit so I had to exchange them for a different model. No problem at all. Amazingly fast FREE shipping, quick e-mail response. Nice store.
People make mistakes. IT IS a true free return shipping. Don't blame the store if you made the item dirty and then decided to return it. "
"I ordered 3 pairs of skates from them at a promotional price. Before the order shipped, their website offered their gift cards at a promotional price. I called to check if I could pay my promotional priced order with their promotional priced gift cards. The rep said yes. I even asked if the price of the skates would change by the time I got the gift cards. He said it won't and that he would put a note in my order to hold it until I got the gift cards and called in with their numbers. He did that and I was now waiting for the gift cards to arrive.
Two days later, I get a call from a different person saying that I can't use my gift cards to pay because that would be two promotions in the same order. I understood what he said and many stores have that policy. I totally understand. But this is exactly why I called to check if that was possible PRIOR to buying my cards and bought the gift cards only because it was unequivocally confirmed that I can use my promotional priced gift cards on my promotional priced order.
I ended up paying another $38 because of their now changed position. The extra money wasn't the real issue for me. It was the way they handled this that I didn't like. The person who called and informed me about not allowing the discounted gift cards seemed to be more intent on putting me on the defensive than accepting that they made a mistake and owning up to their mistake. He said the information is very clear in all the mailers they sent about the gift cards. I didn't get any mailers. I simply went to their website and bought their cards when it offered me the discount. I saw no mention of restrictions about using the cards with a discounted order. The cards I received or the paperwork they came with had no mention of restrictions either.
In any case, my point is that I called before I bought the gift cards, discussed the specific issue, and got a resounding OK to pay with the discounted gift cards for my discounted order. I proceeded to do this only after I was given an OK and they noted that in my order.
Condescending may be too strong a word to describe the person's attitude when he called, but the person on the phone sure didn't make me feel good with his talking or service. It appears that he is either the manager who runs that store or the owner.
I don't think they were trying to bait and switch or anything like that. People make mistakes. I want to believe that their rep misled me because he didn't know his own store's rules. Or that the store owner realized later that I was getting too much of a bargain that he didn't mean to offer. But what separates a good store from a bad store is how they handle their mistakes. The way this store handled it was very unpleasant.
In summary, I didn't like the buying experience. I will avoid them in future."
"Been shopping on this site, and often use this site as my first source for roller products. Shopping here from 2005 to 2009, until I recently stopped playing hockey on a full time basis, always a good place to buy from"
"Best customer service ever. Had a great experience with inline/ice warehouse. First off I didn't know what size skate I was so I ended up ordering two different sizes. Both skates shipped out FREE 2nd day air. I ordered them Wednesday and got them on Friday... WOW!!!!! After trying both of them on I still couldn't make up my mind so I called IW to ask about proper fit. The customer service rep was very knowledgeable and suggested the smaller of the two sizes. He also set me up with a free return label to ship back the other skate for a full refund. Usually I end up paying for something either shipping or a restocking fee. No extra charges at IW "fantastic ". I skated on my new skates last weekend and they are AMAZING. They broke in exactly like the customer service rep said. Customer for life. Great job IW"
"They claim to have "free return shipping". I ordered 4 pairs of skates for my son, kept the pair that fit and returned the other 3. They call and say that they can't process my return because all three pairs are "covered in animal hair". He claims it will cost him $75 to clean them for sale. My son tried them on, had each pair on for less than a minute. His old skates have no dog hair on them, the new ones we kept have no dog hair on them and my skates have no dog hair on them. I have ordered dozens of skates and shoes from Zappos, never once had any problem returning them."
"I ordered two sticks from ILWH, so I would get the free 2 day shipping for spending over $200. When I didn't receive my sticks after two days, I emailed them to ask where my sticks were. They said they only had one in stock, and were waiting for the other, which would take "a while" THEY NEVER CALLED me to let me know, and wouldn't have if I didn't email them. I needed the sticks for a tourny, so I asked them to send me the one, 2 day shipping, for free, since I still had the order pending. They refused. I canceled. I work in a customer oriented field, and deal with shipping all the time. This is VERY poor customer service. And, I will not chop there again. "
"Fantastic shop. Fantastic customer service. I ordered a pair of skates from them which broke one day after I got them. The staff sent me a pre-paid ups mailing label then credited me for the skates as soon as I shipped them and sent out a replacement set the next day.
This company is fast, reliable, well informed, and polite. They just got my business permanently. "
"Amazing!!
It just doesn't get any better.
I have shopped from this store many times, and the prices and policies are just great, keep up the good work!"
"I ordered my skates Friday night and they arrived Monday afternoon. Excellent shipping. The skates were exactly as described on the website. No surprises. Prices were comparable to other sites. I am a first time shopper with them and was pretty skeptical as the skates were $200. But they arrived earlier than expected and were exactly what I was looking for. Very satisfied."
"Easy ordering, well laid out web site. Good customer service contact and quick reply via email, and can also use Forum on site. Decent prices. Good communication around order and shipping. Reasonable shipping costs and uses carrier with tracking for package. Have done repeat business with and will continue to, and would recommend these folks to others."
"I have ordered wheels and bearings from Inline Warehouse several times and have always received my items exactly as promised. Yesterday I ordered a new pair of inline skates and they have already shipped and the tracking info is on the UPS website. I have never had to return an item, so I can't speak to that aspect of their customer service, but if you know what you are looking for this company ships promptly and at competitive prices."
"I ordered with Inline Warehouse because
A.Their prices were outstanding
B.They had good promotions
When ordering backorder skates, I was told I could add to the order to take advantage of the promotions up until 3 days later, when they were expected to ship. They shipped the next day, and I called within 24 hours of placing to add to it, but they wouldn't honor the promos on my new order even though the rep said it had just shipped in the few hours before. I politely asked him to speak to his supervisor(I'm a rep for a toy company myself, and I know that hostility isn't necessary) to get the promotions as I was expecting. I run things by my super all the time to help customers out, and it's not like a me vs. the customer thing like it was with this guy. After he came back it seemed to me that he was trying to put me on the defensive, which really wasn't appropriate because I just asked them to honor what they were offering, and I wasn't demanding about it. There must be something wrong with their leadership there, because I don't know of many companies that will let reps get away with trying to bully their customers.
If you want to take advantage of their good prices, get your order exactly how you want it, place it online, and don't expect any understanding if things go anything less than perfect. Hopefully I'll get everything okay, because if something goes missing/wrong I don't think they'll be much help."
"I have purchased two items from this vendor so far and both times have been great. Very prompt shipping and great prices as well. Both of my orders have been on overnight shipping and both were delivered overnight as expected.
My latest order was for a set of abec 9 bearings that I need as soon as possible. Placed the order this past sunday and asked for overnight shipping. My order will arrive today, Tuesday, exactly as planned.
Highly recommend this vendor."
"I have never been more harassed in my life by a company. I purchased some skates. They called the next day and said that model wasn't in stock but offered another for $10 more. I accepted and they shipped those skates. However they charged me both for the skates they never sent and the skates they did send. I asked for a credit and they said it was coming. It didn't come so I disputed the charge with Amex. The guy began to call my house daily and harass my wife. I finally explained to the guy what happened and he said he didn't charge me twice (as though I disputed a mythical charge with Amex.) Then he threatens to charge my credit card again. Then he threatens to turn me over to a collection agency! This is the WORST treatment of any vendor and now I have to cancel my credit card because this guy has my number and who knows what he will charge on it. STAY AWAY!"