"I purchased a 14ft Werner stepladder and received it yesterday. I went to used the ladder today and discovered they shipped my a damaged ladder. There is a large hole/tear in the 10th step. No answers the phone when I call, and I haven't received any replies to my emails. I will updated this review to indicate whether the resolve the issue, by replacing the ladder, or not."
"Wow...placed order on wednesday and attic ladder was delivered on thursday, 150 miles from their new jersey warehouse. great price and great service."
"I ordered six boxes of 24 Attic Dek panels (modular attic flooring) from Industrial Ladder. I needed 144 panels and they were the cheapest total price from any retailer.
The order was placed on 24 April. On 27 April I received an email (from a human) that the items were out of stock; they were on order to be received in 7-10 days. I was to be updated in "the next few days".
About a week later I received a call on my cell phone. It was the middle of the afternoon and I was informed my order was to be delivered at 4:15 that day. I had made no arrangements to be home early, nor had anyone informed me my order was coming. Strike 1.
I asked the delivery man if he needed a signature. He said no, but then he said "but I can't get it off the truck myself." I have no problem with a delivery man leaving a shipment at the end of my driveway if he doesn't have the means to get it into my house, but if you need help unloading a shipment off of the truck then you deliver with two people. Strike 2.
I rushed home, had my wife rush home, and luckily we got there only slightly after the delivery truck did. It was just a pickup truck, and in the back... was a pallet-sized box of Attic Dek panels. Not six boxes of 24, but one giant unmovable box that weighed hundreds of pounds. Inside the giant box were 144 Attic Dek panels, placed rather haphazardly. There were also 144 bags of screws, seemingly thrown in randomly.
We wound up rolling the box (actually a cardboard structure with 5 sides, not 6) off of the truck as gently as possible, then pulling Attic Dek panels out one-by-one and stacking them inside my house. The bags of screws went into a bucket. I had no way to ensure that I had received the number of panels or bags of screws that I had payed for. Strike 4.
On 5 April, a few days after the delivery debacle, I received an email from Industrial Ladder: "Industrial Ladder & Supply Co. customer service is contacting you to ensure you have been contacted by a branch manager on your order. Your order has taken a little longer than expected to ship and we want to ensure you have been contacted by one of our managers on your purchase and given an estimated delivery date."
Needless to say I won't be ordering from this company again."
"Excellent prices and easy to use on-line ordering process. My only complaint is they don't provide a shipping tracking number but I placed my order on a Friday and it arrived on Monday so maybe that's not so bad. "