"I needed to find some small magnets for a prototype medical device. Indigo has a huge selection at very reasonable prices. They delivered in record time and were also able to provide titanium tweezers for handling the small magnets - a godsend if you ever have to position magnets by hand!

Great service, good prices and excellent products - what more could you ask?"

"My order arrived next day (to Ontario), for a nominal shipping fee, and was exactly as described.

Perfect. I wish they had a larger selection "

"Wow some of these reveiws are very old.
I ordered glassware from them and the information in the other reviews must have changed. The glass seems to now come with great box and case discounts, no more 10% breakage rule. Very goord pricing! Fast service.
Most helpful staff on the phone I have received in years,
When I called I talked directly to a real person right away not a computer. Definitely going to Like them on Facebook. I see there is even a Twitter feed, They seem to know alot and I will be a returnign customer."

"Best prices on the net for science related education products. Sales staff also super friendly and knowledgeable. My package contained glassware and it came in a very professional manner,"

"I ordered a box of thermometers, and they are CHEAP - as in not functional. 2 of them are off by a degree, and 2 of them have the alcohol separated way beyond the max temperature so there is no way to repair them without risking blowing them up and blasting hot glass shrapnel all over. One even has dirt INSIDE the sealed tube!

Can I return them for being defective? No. You're not allowed to return glassware for any reason - so there's no reason for them not to ship goods that don't even minimally function! Won't make that mistake again... If they don't explicitly state they'll take returns on your item, don't waste your money with them."

"I ordered several boxes of beakers from Indigo. I was concerned at first about the 10 % breakage allowance but said it is offset by the 50% box lot. This works out cheaper for them than sending replacements. They also said that to make it impossible for glass to break would take so much packing material that FedEx would add a surcharge for the extra volume.

BTW, the glass arrived 100% intact & I am very satisfied."

"I ordered one box of 50 test tubes and 50 cork stoppers from indigo.com on Fri, 17 Mar 2006. When I opened the box, I was so surprised that the company didn't use proper packing material like Styrofoam peanuts or foam rubber to pack the heavy glassware, but used newspaper instead. I found that one test tube was entirely broken and 7 test tubes have big cracks in them. There are total 8 broken tubes and 8 cork stoppers that I have no tubes to use with.

I emailed that company for a refund of the breakage and extra 8 cork stoppers due to their inappropriate packing material. They insisted their website indicates that “* Note: Box pricing allows for up to 25% breakage although in practice most glass arrives intact.”(http://www.indigo.com/glass/gphglass/test-tubes-25x150mm.html).

If they used a softer, more protective material to pack the heavy glassware and I got breakage of tubes, I wouldn’t complain. However, what a stupid policy to allows for up to 25% breakage? Why should a customer accept for up to 25% lost because the company used cheap newspaper to pack the heavy glassware?

PLEASE DO NOT ORDER TEST TUBES FROM indigo.com
Their stupid, careless policy and inappropriate packing material will disappoint customers. "