"Ordered an item before I checked resellerratings.com. Was very worried after I read all these negative reviews especially since I used a coupon code and saw all the issues with the buyer's credit card being charged a different amount. But, my item was shipped promptly and my credit card was billed the correct amount. I am satisfied with the price and service of this store."

"Terrible. Order confirmation received, no other information received. Checked on web site a few days later, and it simply said cancelled. A call to customer service was futile. They just say they don't have the item. No cancellation email sent, no sorry, no nothing. Won't order there again."

"Same thing as a previous reviewer. They cancelled my order and never bothered to notify me. When I complained to Customer Service, all they said was that the item was discontinued. No apology for not notifying me. Stay away from this site!"

"Ordered something from this company, received the order confirmation email. Just happened to check the status of the order on their website after not receiving any further info about the order, it shows as "Item Canceled". Morons did not even bother to send out a cancellation email. VERY BAD CUSTOMER SERVICE. Do yourselves a favor and don't order from these people."

"Very dissatisfied with their billing processing. Coupon codes which were successfully applied during the order process did show a discount as expected but when the email came (hours later) confirming the order, the discount was not there. Customer service denied that the coupon code did not exist.

This is not the first time this has happened. One bitten, their bad, twice bitten, my bad. They have lost a customer."

"Placed an order for a couple of "vent extenders". They were advertised at $12.99 for one, or $10.99 for 2 or more. Total after shipping came to $30.97. Never got an email confirmation and the order wasn't showing on their website.

After a few days I received an email stating that they were unable to obtain authorization for my credit card. The order was finally showing on their site and it was missing the quantity discount. Luckily I had used a virtual credit card number and had set a limit. The charge was declined because they had attempt to charge more than the total I was shown at checkout.

I proceeded to cancel the virtual credit card used with Improvements and order the product from a different website, at nearly half the total price. After a week, I received a letter via (snail) mail stating the same as the email. I was originally going to let them figure it out, but decided to call them, have them cancel the order and provide some feedback.

I called and had them cancel the order. I told the rep. that I knew that the situation wasn't her fault, expressed my dissatisfaction and stated that they had lost me as a customer. The rep. seemed aloof and unconcerned. The only redeeming aspect of the conversation was that the order was canceled without issue.

With their questionable reputation here, and my experience with them, I'd avoid this place and take your business elsewhere."

"I ordered a battery charger from improvmentscatalog.com on 10/22/06. I was emailed on 10/26 saying they shipped my order on 10/25."Your goods should arrive in 7-10 business days." Shipped via USPS.

Today is 11/08, it's been 10 business days, two weeks and nothing has arrived.

Emailed improvmentscatalog. They quickly replied and said it was in transit and would be 9 - 13 business days for delivery.

Improvementscatalog is not using USPS, they are using some sort of third party who apparently uses a bicycle or donkey cart to traverse the country with your package and then drops it off at some nearby USPS office.

$9.00 shipping on a small package is not cheap. Obviously they are padding the shipping with a high margin.

Don't hesitate to use these guys if you have 3 or more weeks to wait for your order to arrive."

"The merchandise was not an issue; billing and customer service? Leaves a lot to be desired and will never shop there again.

I placed an order 12/5/05, received confirmation email and the actual items in very short order.

More than a month later, I receive an email stating the same items have shipped on 1/25/06, should arrive in 7-10 business days and another charge put through. I immediately emailed customer service a copy of what I'd received, let them know this was a duplicate and should not be shipped or charged. A reply came the next day apologizing for the error, assuring me nothing else had shipped.

Lo and behold, three weeks later there's an overlimit note and charge on the credit card statement, courtesy of Improvements! I called from work that Monday morning to find out why I'd been mis-informed (lied to???) and how soon they would correct tha damage done on my account. I was passed from someone who "could do nothing about that" to someone who had to contact billing (twice). On return, the woman said we'd never been charged in December or January, but mid February???

I do not understand this billing practice. Suppose the card had expired at the end of December; what then, collections??? If indeed this is valid wouldn't you contact the customer to verify the card was still active and another card number wasn't needed?

Consumers do not have to stand for shabby treatment, and this review is just my first stop in spreading the word on this sidearm of HSN.

Buyer Beware!!!"

"Ordered a cordless air compressor through Shop.com. Product was shipped on 7/22/2004 by USPS and arrived with minor damage. Other than that, product appeared to be fine and as advertised. Improvements was contacted by telephone on 8/16/2004 and agreed without hesitation to replace product. A mailing label for its return arrived 3 days later."

"I purchased 5 items total, 3 separate items. I received great delivery and excellent pricing. I had not returns and I have no complaints."

"Low prices, Slow shipping.

I put in an order on 9-26. I purchased something and asked for USPS shipping.

I did not get an email notifying me that the item had shipped until 10-2 (6 days later). The email claimed that the item had shipped on 10-1 via USPS (5 days after I had ordered it.)

It is now 10-7 (6 days after they claim to have shipped it.) I have still not recieved it and it does not take USPS 6 days to ship anything, ever.

They should have used USPS Priority Mail, since they charged me $6.60 for shipping on an item that weighs LESS than one pound.) Priority Mail takes 2-3 days to ship anywhere in the US. Never longer, and they run 6 days a week (not on Sundays.)

Even if they had shipped Parcel Post (the cheapest method) it would not take 6 days.

I order from many, many online resellers and this kind of service is unacceptable.

This is the last time I will order from this reseller and I highly recommend that others avoid them, too.
"

"Great product, fast shipping at a very fair price. A bit aggressive with catalogs in the mail but otherwise I'm very happy."