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Verified
5/5

2004-07-25

"This is one of the best companys i have delt with in a long time they are very good. The shipping and packing was great. They keep you imformed of the staus of your order just great all around company."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
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Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
N/A
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
N/A
Overall customer service
N/A
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
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Verified
4/5

2004-06-22

"BEST PRICES ON THE NET!, pretty quick shipping, would recommend to everyone. Just make sure you pay with anything but echeck/check cause that stuff takes long to clear! "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with

Verified
2/5

2004-06-12

"I ordered a Matrix Infinity from this "company" on 10 June. Paypal credited them the money for the chip. They have not yet sent me an order confirmation or any communication confirming that they received payment for a product I ordered.

Despite e-mailing them several times and asking for confirmation on my order status, I have not received a single reply.

I suppose it was stupid of me to order from a company that did not provide a postal address or telephone number for correspondence, and I may pay the price for it.

So far their customer service has been non-existent, so I would strongly recommend that other users considering buying from them think twice and look some place else for their needs.

Edit: 16 June 2004 the chip arrived rolled in bubble wrap in a regular envelope US Postal mail. I never got any order confirmation, or any correspondence whatsoever from them, so their customer service is still non-existent. There is no way of tracking your order online either. But, since the chip actually did arrive, I am going to raise my original rating. (Although I still haven't installed it, and therefore don't yet know if it works or not!)
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Overall technical support
N/A
Being knowledgeable
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-04-29

"Paied with Paypal eCheck. The same day the payment cleared my product shipped priority mail, recived exactly what I ordered. Seller is also responsive to email (less than 1 hour for response).

Would most certianly order from again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability