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5/5

2002-04-19

"Ordered a Hercules Game Theater XP late on a Thursday night. Received confirmation of order recieved soon after. Early Friday morning shipping confirmation was received with tracking number. Shipping was 3-day UPS and arrived the following Wednesday. That's 4 business days from Canada to Nebraska, not bad. Product was packaged very well, nothing broken/damaged. The product was a little higher priced than other companies, but they did not have it in stock. Overall, I was impressed and will order again from them if they have what I'm looking for. A+"

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Being updated on the exact date the delivery was sent
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Delivering products damage free

5/5

2002-04-06

"VERY GOOD EXPERIENCE. HAVE ORDERED FROM THESE GUYS MORE THAN ONCE. NO PROBLEMS AT ALL... I RECOMMEND THEM TO YOU ALL... WILL ORDER FROM MORE IN THE FUTURE!"

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Overall product shipping and delivery process

4/5

2002-04-05

"This was my first time ordering from this company... The use Yahoo! so it was an easy experience... familiar web interface, etc. No problems with billing or anything, and the product shipped out within a couple days. Everything was good, except the packaging. That was downright awful. My order (a keyboard/mouse combo) came in two boxes taped together, to create a longer box. The packaging was flimsy and not even taped that well, and there were no packing materials. Also, no packing list or invoice was included. Overall, though, a good experience. I will probably buy from them again if the situation arises."

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Overall quality of the company
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Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of ordering online
Ease of checking order status
Overall web site
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4/5

2002-03-13

"Bought a case at a VERY good deal; great looking case... recevied it smashed, they send out another one that day and arranged for pick up of the old one... great company!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
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Speed of web site

5/5

2002-03-13

"I was simply amazed by this company. I was desperate for a hardware PCI modem (not a WinModem) and feared I'd have to throw away $40-50 for one. After a bit of searching I found this deal - an Intel Hardware Modem for $10! It was incredible. No trouble ordering, and it came reasonably quickly. The modem works great. Very impressive, iitem!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

4/5

2002-03-12

"I ordered a Sony 52x CD-ROM from iitem.com after my old drive's motor suddenly failed. I got a confirmation rather quickly and work seemed to progress rather quickly on my order. Since I ordered with a debit card and am living away from home at the moment the steps needed to get authorization to ship were a bit more complicated than necessary from most retailers. Order was shipped adequately and on time, price was good. Would order again if the price was right."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
N/A
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
N/A
Speed of web site
N/A
Web site being easy to use
N/A

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