"Great website!
Great prices, and amazing convenience.
What's not to love!?"
"I had an excellent experience based on their competitive prices, great communication, and fast shipping. I'm 100% satisfied with my order and would do business with them again."
"I ordered a part that their website said would fit the make and model of my car. It was left unopened and in perfect condition and did not fit my car. They refused to refund me so I could buy the correct part from their website. I will never shop from this website again!"
"I am still waiting for the part to be delivered, if or when it is delivered it late I will let you know what I think
"
“We apologize for any inconvenience this delay may have caused. Please contact our customer service department so we can investigate the status of your delivery and ensure that you receive your part as soon as possible. Thank you for your understanding.”
"I ordered these parts on a Friday. They waited until the following Tuesday to cancel my order and tell me they were out of stock. This was after I called them on the day before(Monday) to get an update on my order. My question is why list items as "in stock" online when they are actually out of stock and on backorder. Sounds like web support and sales are not on the same page. I will not use this site again for buying parts online. PartsGeek.com was better for my important needs.. "
“We are truly sorry to hear about your recent experience with us. We apologize for any inconvenience or frustration this may have caused you. We strive to provide accurate and up-to-date information on our website regarding stock availability, and we apologize if this was not reflected in your case. Your feedback is invaluable, and we will use it to improve our processes moving forward. Thank you for bringing this to our attention.”
"NEED A PART GOT A PART HOW EASY CAN IT BE WINNER, WINNER CHICKEN DINNER GOOD TO THE BONE"
"Ordered a very specific part number spark plug to ensure I got the revised design for my engine. All paperwork matched but the product had 2 digits swapped. Easy mistake, no big deal pobody's nerfect. Except I had to initiate an RMA request to return the wrong item and get the correct one which meant taking photos to submit and get approved. A pain, but I get it. After that I'm notified my RMA was rejected as this is an electrical part and not subject to return. Obviously that's not going to fly. Try to explain that while I understand the policy I was sent the wrong item. Crickets. Tried to call, hold for 30 minutes then call disconnects. Send email again. Days go by I reach out again this time explaining if I don't hear back I will return them to the address they came from and have CC charge back the amount. More crickets. Last chance call, finally get someone to explain the situation to. She says approval is needed to confirm I got the wrong parts, she'll email me once it's approved. Finally get RMA and shipping label to return wrong item. Over a week later I got the right parts. Good price and legit Hyundai parts but too much trouble for what should have been a simple correction to make."
“Thank you for the customer's feedback.Customer accepted the return policy when he/she placed the order on 03/08/2024. The merchandise was delivered by USPS on 03/09/2024 . Customer submitted an RMA Request on 03/11/2024 claiming he received the wrong parts. We agreed to approve the customer's RMA request on 03/15 and provided a replacement to the customer.Now the replacement is delivered by USPS on 03/20/2024.
We are always committed to providing accurate product information and delivering high-quality customer service. If you have any further questions or concerns, we are more than willing to discuss them further. Please feel free to contact our customer service team at any time. Once again, thank you for your feedback, and we look forward to the opportunity to improve your experience.”
"Consistently provided great service.."
"GREAT PLACE TO FIND EXACTLY WHAT I NEEDED AND VERIFY THE COMPATIBILTY OF MY VEHICLE."
"Quality Vs prices. My new place for everything . Originally Part. "
"Been searching and searching for a fuel tank sending unit for 2002 Santa Fe. Earlier searches on your website did not show availability. Finally after months of searching located the parts and ordered them . Your diagrams are very helpful in searching for the correct part.. Navigation easy, prices affordable "
"Easy to use system to find needed parts. As of 3/17/2024, I have not received my order yet. I will inform you upon arrival."
"Shipping was fast I received everything I ordered and works 100% thank you so much for keeping in touch throughout the whole ordering process even with follow-up emails to make sure everything was okay definitely recommend"
"Got exited for the parts and then you don't have them. Why offer if you don't have."
“Thank you for the customer's feedback.Based on our backend record, the customer placed the order on 03/06/2024.But the order was cancelled on 03/08 because the ordered part(s) have been discontinued (no longer available) and/or is backordered with no ETA date by the manufacture.We are very sorry for the floating stock of some parts. We will try our best to improve it.
We are always committed to providing accurate product information and delivering high-quality customer service. If you have any further questions or concerns, we are more than willing to discuss them further. Please feel free to contact our customer service team at any time. Once again, thank you for your feedback, and we look forward to the opportunity to improve your experience.”
"muy confiable y producto original"
"I ordered a part and a few days later I received an email that my order had been cancelled. The reason given was that shipping cost had changed."
A rep from HyundaiPartsDeal, OrderSupport, has responded:
“I'm sorry to hear about your experience with our returns policy. We strive to provide accurate information on our website.”