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1/5

2018-12-20

Horrible experience all round

"Ordered a 300w Cfl and got nothing but a long wait and a dose of hardship, the seller boasts a five working day delivery time but 3 weeks down the line i was still waiting. Seller uses parcelforce which has a 1.5 star rating on average. seller never even bothered to apologise for the wait and when i asked them to give me a refund they tried to excuse themselves twice and only after i threatened to open a case with ebay did they actually refund the money. Both hydropnics 4 less and parcelforce are a waste of time in my opinion, i'd steer well clear of both "

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Verified
5/5

2012-02-24

"I picked this store because it was the closest to home. I stopped in to take a look around and saw they have a large store with many products. They have a large selection of nutrients, several light types and sizes, as well as a myriad of grow media, trays, net baskets and many other accessories.

There was a particular light I wanted and they did not have it in stock. When I described it, we went right to the catalog and found it. We ordered it (with a discount) and I had it in my hands in just a few days. These guys are good!

I signed up for the email list and have attended one of the Doc Hydro lectures. Very informative and completely worth the time. I'll probably not miss one if possible.

Rick (Doc Hydro) has and demonstrates a great deal of experience and education in this field. Very difficult to place a value on his knowledge, but, as a mechanical engineer I know that educational expertise and experience can be nearly priceless. Rick is that person in this field.

I also believe that H4L places customer satisfaction ahead of making a buck. A case in point was when I went in looking for a PH meter and could only afford the most inexpensive one they had. Rick stepped in and said that I should wait until I could afford a better one as the meter in question was "junk". They happily steered me to a inexpensive PH kit that works similarly to that used for a pool or spa - works great.

In short order, H4L has earned a long term customer in a short amount of time because they just seem to "get it".
"

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