"Ordered hot tub heater on 10/18, it's 11/7 and still no heater. I've placed about 10 calls into their phone number, sitting on hold for over 20 minutes every time and no returned calls. I've also emailed them 4 times with zero response. Worst customer service ever."
"charges card, nothing ships, no communication at all. When you call they say it is shipping this week, then no communication for week. Call to complain and they just put you on hold, cancel the order and refund the money. No apologies, just "too bad"
"
"All I can say is buy it somewhere else this business is a joke!"
"I ordered a spa kit 7 business days ago. The webpage of my item says ships in 1 business day, and 5-7 days shipping. I called today to cancel order, they tole me they couldn't cancel because it went out lase night, that he couldn't pull it off the pallet. I said I had not received the email with the tracking information, he said I would receive it today. the tracking number email goes out at the end of the day, but yet he said he can pull it off the pallet. 2 different stories, complete run around. also false advertisement about shipping. reading other reviews this is normal business practices for this company. "
"Ordered a pump that stated "instock" in their website, amazon and another website. they were the cheapest around. Unfortunately they never shipped the pump.
2 emails later no answer.
Called and sat on hold for 20 min. Once I wasted my lunch hour they said pump was NOT in stock. I got a refund another week later. Horrible company.
I'm still waiting on a second order that I place 2 days after pump order. wish I paid $15 more from other companies so my tub would be up and running.
ORDER ELSEWHERE!!!!!"
"It's just about a month now from when I ordered it. It was lost in the mail and they told me they had to wait 15 days to make a claim. I asked the again and was told I should make the claim. I feel it's 100% their obligation to make sure the items, when lost, are dealt with professionally. They can't be bothered. I would avoid using this company...No customer service."
"Trying to return something to this place has been a literal nightmare:
Hope Wrote:
Are you serious?
I threw away the original packaging as soon as it arrived.
You are denying my refund because it's missing the plastic it was wrapped in??
Keep it because i will be disputing the whole transaction with my credit card company, including this email, and will get my entire refund that way.
I will also be leaving a VERY HONEST review everywhere I can post reviews about your company.
On Thursday, September 12, 2019, 4:25:18 PM EDT, Hot Tub Warehouse Information wrote:
Hello Josh,
I can see that it was returned and a representative contacted you shortly after it was returned.
They had called and left a voicemail because this item was returned without the original packaging.
It was wrapped in saran wrap, the item comes with a certain plastic casing that goes around the suction clips.
I apologize as this was rejected by the warehouse and we cannot accept back for a refund.
We can ship it back to you at your expense if you want it back.
Let me know how you would like to proceed.
Thanks,
-Darian
On Fri, Sep 6, 2019 at 9:21 AM Hope wrote:
I returned your pillow but never received a refund. Please advise as to why I have not received a refund yet.
Sent from my iPhone
On Jul 25, 2019, at 6:06 PM, Hot Tub Warehouse Information wrote:
> Ok t
>
> I have emailed you a return label
>
> On Thu, Jul 25, 2019 at 3:56 PM Hope wrote:
>
> There is a photo of it on your website. Can I return it or not? I haven’t used it and do not want it due to the fact that it is NOT white as photo’d and is slightly yellow.
>
>
> On Jul 25, 2019, at 5:33 PM, Hot Tub Warehouse Information wrote:
>
>> Can you send me a picture of this product please
>>
>> Thank you
>>
>> On Thu, Jul 25, 2019 at 9:17 AM Josh wrote:
>>
>> We took it out of the package but have not used it, no.
>>
>> On Tuesday, July 23, 2019, 6:13:34 PM EDT, Hot Tub Warehouse Information wrote:
>>
>>
>> Hello Hope,
>>
>> Have you used or installed this item?
>> Please let me know as soon as possible.
>>
>> Thank you,
>>
>> -Darian
>>
>> On Thu, Jul 18, 2019 at 1:35 PM Hope wrote:
>>
>> Can I return this for a refund? It doesn’t really look like what I was hoping for. The photo shows white but when it arrived it is much yellower than my other head rests.
>>
>> Thank you!
>> Josh W"
"After waiting a few weeks on my order I have emailed the company multiple times I have called the company and no response. They they charged my account immediately and months later I still have no product. I had to contact my credit card and file a dispute. Do not order from this company!"
"I ordered from this place in the past and thought it was safe... it is not! They dont answer emails or voicemails! save yourself time and DO NOT order from this place"
"The website claimed it was in stock with one day to ship. Two weeks later they hadn't shipped or sent a message. I called and they offered all types of BS. It is now 3 weeks and they haven't shipped.
The same thing happened the time I ordered. After a month of excuses and me complaining, the motor finally arrived. Which was the right part and all, but I was without my spa for month.
Lesson learned. They stock stock any parts. They take your order, charge your credit card, and then try to find your parts somewhere. "
"I ordered 6 of Spa Pure Alkalinity Increaser 2 lb"
"Horrible. Poor, poor customer service. "
"This is the worst company ever! When you call after almost 30 days to check to see if your order is getting shipped they yell and hang up on you. I would buy from anyone but them. "
"Terrible experience, they send the wrong size part, and the glue, meant for that part actually never came.
After 4 emails I finally got a response, they refundedicated the 4 bucks for the bottle of glue, with no explanation why they were unable to deliver it in a timely fashion , and got no resolution on the wrong part.
Do yourself a favor, shop elsewhere "
"TOOK MY MONEY IN NOVEMBER FOR A BAD BOARD. MADE ME PAY TO SEND IT BACK AND THEN ABOUT 3 MONTHS LATER WHEN I CONTACTED MY CREDIT CARD AFTER BOARD WAS BOUGHT ELSE WERE WITH NO ISSUES. WHEN THEY WERE TOLD I HAD TO GET ONE ELSE WERE BECAUSE OF NO CONTACT THEY ONE MANAGER DECIDED NOT TO SEND BOARD AND TO SCREW THIS SENIOR CITIZEN OUT OF 148 DOLLARS PLUS MADE ME SEND THERE CRAP PART BACK JUST SO THEY COULD TELL ME MONTHS LATER WHAT WAS ALREADY KNOWN BECAUSE THEY HAD ME CONTACT WELLNESS GROUP . WALKINS TO TROUBLE SHOOT.
THEY EVEN KNOW WHEN IT'S YOU CALLING. DURING THERE BIZ HOURS I HAVE DOCUMENTED PHONE HOLD TIMES BEYOND 45 MINUETS JUST SO YOU HANG UP. I ALSO HAD TO PAY 18 DOLLAR'S TO SEND THERE KNOWN CRAP BACK. ALSO WAS TOLD THAT AFTER 75 DAYS I WOULD BE PAID BACK. WELL THAT DAY CAME AND WENT OVER THIRTY DAYS. "