"I fell in love with a sectional at a friend's house and instantly started my search, but in a different color. When I found what I wanted, I called with a few questions and ordered within an hour later. Out sectional was on a great sale, included the throw pillows pictured and was delivered and set up free of an additional charge. Definitely recommend!"
"great experience; fast careful s&h; would definitely buy again"
"Ordering was easy. I was kept informed of the progress and the delivery was super easy."
"My entryway table was so easy to put together and great quality. The turnaround time on my order 7369225 was less than a week and free shipping!! I will use them in the future for sure. "
"Shopping online was very easy. The dining table arrived in perfect shape and was just as pictured on the website. It is a very sturdy, solid piece of furniture that fits our space quite well. The removable leaf pops in and out w/almost no effort. Delivery was quick, professional, and courteous. I'm sure we will get many years of good use from this table."
"We are really happy with our China Cabinet - it is of amazing quality. The free white glove shipping was cherry on the top. The guys came and delivered it right in our living room and put the pieces together. They really worked hard to give us the best customer service. Will be coming back to this website often!! "
“Hello there,
Thank you for sharing great feedback with us! We’re thrilled to hear that our White Glove Delivery service exceeded your expectations. We offer this specialized service on many of our furniture pieces to make the process as stress-free as possible. We hope that you will enjoy your new china cabinet for many years to come!”
"Ordered and promptly received a beautiful curio cabinet. It was so nice to receive my order as quickly as it came! Thank you!! The cabinet is well made and beautiful. The delivery men were quick, courteous and professional. I will definitely be using you again "
"Ordered pair of dinning chairs which are hard to find at other places, price is very reasonable, shipping is fast with proper packaging material, very satisfied"
"Very friendly. Furniture is "
"I ordered a leather electric reclining sofa. Three weeks after it arrived, the reclining motor broke. I contacted Home
Gallery Stores and was told to find a furniture repair company near me and then submit the estimate. Which I did. Estimate was about $400. They told me they would allow $100 for the repair. Huh? But I had it repaired at my own expense (I never received even the $100 they promised). Then, over the course of several weeks, the sofa broke two more times! Again, I contacted the company. I was ultimately told that "the manufacturer will not pay for the repairs." So now I'm stuck with a $4000 sofa that doesn't work.
I only used the sofa as it was intended to be used, so there is no "user error" here. I believe it was defectively manufactured which somehow causes the electric reclining motors to break. Because this is not normal.
Anyway, if you are still reading, let my story be a caution to you! Biggest mistake I ever made on a furniture purchase."
“Hello Jack, We apologize that your experience with the recliner you purchased was frustrating. Your satisfaction is important to us, and we want to make things right. Therefore, our customer service team has coordinated with the manufacturers to arrange a replacement for your recliner. Please note that you will be responsible for the shipping fees associated with the replacement. We thank you for your patience throughout the process and look forward to a better experience in the future!”
"We love our table, chairs and barstools. We found exactly what we were looking for. Fast shipping and excellent order status communication. Will definitely be ordering again. "
"On 1/24/2023 I ordered online a Hampton Entertainment Center for $1907.05. When it arrived on 2/10 the shipping company employees pointed out that the center piece was damaged before they took it off the truck. We refused delivery because someone had tried to cover up this damage with a black furniture pen. HGS acknowledged the damage in an email on 2/21 and that they were "scheduling a licensed furniture technician to resolve the issues and bring the item back to 100% of manufacture standards"( 2/18). On 3/17 HGS stated that they had "ordered touch up paint" to repair the damaged item. On 2/21 in another email HGS stated I had agreed to this repair "per the terms and conditions at the time of order submission". I PURCHASED A NEW ITEM FOR THE ADVERTISED PRICE, NOT A SCRATCH AND DENT ITEM! Today is 3/16, almost 3 months after the initial order and I have had no resolution to this issue."
"Great communication and process in handling a purchase and shipping issues. Very pleased with the friendly and prompt feedback provided from the team."
“Hello Rachel, It's great to hear that you had a positive experience with our team and that we were able to effectively communicate and address any issues you encountered with your purchase and shipping. We strive to provide prompt feedback to ensure our customers are satisfied with their overall experience. Thank you for taking the time to share your feedback with us and we look forward to serving you again in the future!”
"We've recently moved into a new home, and I purchased the Bolanburg kitchen table with six chairs, as well as the buffet server to match. It was really pretty online, but it is even prettier in person. The quality is great, the price very reasonable, and the delivery was without any issues. The delivery team brought in the furniture and assembled it very professionally. I couldn't be happier with the entire purchase from start to finish."
"We have this set of tables in living room and we’re delighted to find an additional end table to complete set. Easy online and it was in our home within 2 weeks and easy to put the legs on. Very satisfied."
A rep from Home Gallery Stores, HGSFurniture, has responded:
“Hello Jessica,
We're delighted to hear about your pleasant experience with us! We strive to ensure a seamless ordering process, and we encourage reaching out to our exceptional customer reaching out to our exceptional customer service team whenever you have any doubts or queries. We are pleased to know that our team successfully addressed all your questions. Thank you for choosing us, and we hope that you will enjoy your new sectional for many years to come!”