"Horrible!! Awful!! Terrible!! and any other negative adjective you wish to use. Do not waste your time with this company. I ordered a toilet and seat 1/17/15. The toilet seat was to be shipped 1/20/15. When it didn't ship I called and was told they were waiting for the rest of the order to ship them together. Two weeks later I got the toilet seat. Three weeks later still no toilet so I called again. I was told they were expecting a shipment the next day. Two days later I got an email indicating the toilet was no longer available and they cancelled my toilet order. So, now I have a toilet seat but no toilet. I called and talked to Frank and asked him what my options were and he told me about other toilets that were similar & said I could return the seat. I said I would let him know. Two hours later I get an email from Frank with info on how to return the seat. I called & said I didn't want to return the seat I was still exploring my options to see what other toilet it would fit. They refunded my money for the toilet but it was an incorrect amount. I called them and they said they refunded the entire amount which they did not. I called back the next day and talked to Jen and told them I did not want the seat I was tired of dealing with their incompetent staff. She said she would send an email with a label and instructions to return the seat. Five days later no information or shipping label to return the seat so I called again and talked to Frank for a second time. He said just forget it; toss the seat they would refund my money which they did. Six days after that I got an email from Frank with a label to print and instructions on how to return the toilet seat. I called Frank for the third time and told him that he had said to throw the seat that was six days ago how do I return it when you told me to toss it to which he replied I changed my mind but if the seat is gone just forget it and he said they refunded my money already so everything was squared away. Seriously - he changed his mind. Oh my gosh. Customer service stinks, they don't deliver on merchandize and they don't follow through. It is worth paying more money for good customer service.
3/11/15 An update to this review. Spencer was made aware of the problems I had. He contacted me via email and he called me on the phone about my issue. He apologized for the problems I had and he was very professional. He indicated Home Click doesn't do things that way and he offered me a discount on another toilet. I ordered another toilet via email through Spencer on a Wednesday and I received the toilet on Friday. He was right. Quick service and it arrived in good shape. I appreciate the time and effort Spencer took and the emails and contacts he made with me. Spencer is great with customer service and I hope he trains the rest of the staff so all the staff offers great customer service such as I received from Spencer. I am not in the market for anything home related right now but I would give Home Click another chance should I need something in the future."
"I cannot express enough how happy I am with Homeclick's customer service. After receiving an area rug I had purchased, but then cancelled, I immediately received a call from a customer service rep who apologized for the error on Homeclick's part. They also sent several emails following up on the area rug and offered up a solution to my satisfaction. Other companies should take note from Homeclick on how to better serve their customers. I will definitely continue shopping from this company. "
"I still have not received my order & I made that order 1-20-15. I had to call, & the man says it wasn't shipped & he didn't know why & he would put a rush order. I still have not seen it. I called again & a woman tells me it's not in stock & that they are waiting for shipment to come in. When I decided to order this lamp it showed it was in stock or I would of never got it. I have medical issues & in a lot of pain to have to call & deal with this pain when they should of been calling me cause that's the right thing to do & good customer service. But no they forgot me. Not really happy at this point. How many calls does it take for me to get the lamp? We will see."
"The product came damaged which was inconvenient, but they worked with me to solve the problem, which I appreciate."
"Fast Shipping. Great price, the best I could find for the item. There were no issues at all with this transaction. Very easy to do business with HomeClick."
"The shower kit was difficult to obtain due to the fact that it was backordered. The product is very nice and management helped us to obtain it in time for our new construction home. We greatly appreciated the help we received from Spencer. He was polite, professional, and very helpful."
"I had a problem but a customer service person called me and made everything right."
"I wasn't sure about ordering from Homeclick.com because I had never heard of the seller. They had the best price I could find for the TV stand I wanted, so I took a chance. They shipped the item very quickly, which was impressive. Unfortunately, when it arrived there were parts missing, so I couldn't put my TV stand together.
I wrote customer service an email, and they responded immediately - which was impressive. Homeclick shipped the missing parts within a couple of days for free. It took about 6 more days to get the parts, but it could have been worse.
Also, there are a couple of small chips in the "wood," but they are rather small. I don't think they will affect the overall appearance of the TV stand. And, I can always fill them in with a touch of paint if necessary.
Putting the stand together appears a bit daunting but easy enough. (I'm no handy man.) It will take several hours, so I just have to find the time.
All in all I am happy with the manner in which Homeclick handled my transaction. They were courteous and professional, and they rendered the effort appropriate to ensure I have the parts I need - which is more than I can say for some online sellers.
Even though there were problems I would recommend Homeclick. They responded with expedience and integrity, which is rare these days. My only other concern is Homeclick has sent quite a few emails. I get too many emails already, so I don't care for that.
As for the quality of the TV stand I can't say that I'm thrilled. It seems rather flimsy. Hopefully when I finish the project the stand will be sturdy enough to hold my TV safely. I would go with a more expensive stand if I had it to do again. Still, purchasing the stand was my choice, and I opted for a lower priced item. Only the future holds the result. Again, all in all Homeclick made an extra effort and is a trustworthy online vendor. "
"The test of a solid supplier is how well they respond to a disappointed customer. That said; initially I was disappointed with availability and the shipping promise for my order.
I asked for expedited shipping to make up for the delay in availability; I was delighted that my needs were met in a timely fashion.
The response from HC Customer Care has prevented a protracted delay in my remodel project.
The product itself is outstanding quality.
This is my third order from HC and I would recommend them and will use them in the future."
"One of my ceiling fan blades broke when my son stuck his hand into it while it was on. He did not get hurt but the blade broke. I found the blades I needed on HomeClick when I was on another site page in one of the ads on it so I checked it out and they were at a very nice price. I ordered them and was informed when they were shipped and given a date to expect them and they arrived on that date as promised. The blades look great and the price was even greater. I will use them again since I found out they have so much more products available. Well worth the time and money."
"Re: Global Furniture Convertible Sofa Bed with Silver Legs - SB012
Update: 2/18/15 Homeclick worked with me to resolve my issues and have refunded the cost of
the furniture! Kudos to the staff for making things right for the customer! This earns them big accolades with me! This alone would make me purchase from them again with confidence.
Update: 1/11/2015 HomeClick reached out to me and we're in the process of working out my dissatisfaction with the product.
This black futon ( Global Furniture Convertible Sofa Bed with Silver Legs ) is like sitting on a box spring. Simply horrible. Thin padding and you feel the weak springs/wood box frame on the bottom of your legs/thighs. Look for Futons with thick mattress and pillow top for added comfort.
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"I received a headboard that was damaged during shipping. HomeClick shipped me a replacement headboard and reimbursed me to have the broken headboard disposed. The headboard really completes our bedroom, and looks very nice."
"Ordered a Toto Toilet, best price, free delivery, no tax, no brainer. Arrived intact and on time. Good job Home Click!"
"I ordered the Econo-heat wall panel heater.Within days the heater arrived in good condition and was installed and working that same day. Good product, good service, constant e-mail contact and best of all good price. "
"When I first placed my order and the item arrived, it was damaged. Initially I was given a hard time about exchanging it, but Spencer from customer service helped me out and got the item shipped to me again without my even having to return the initial damaged item. I went from being dissatisfied to satisfied in the end. I just tried to change my initial star rating or 1 to 4, but the system will not accept the change.
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