"my order never arrieved after 2 weeks after i email them they tild my package was deliver already and so they wont refund me nor they will replace my order, it was the first time i order from there ussually i take my kids in the store bot this time i decided to order a coat for my nice wich never camen nor it will, so this with them at least is been the worst experience ever.."
"#20474715280.
I did not receive my order and hollister refused to refund me the Money for that order.
"
"They keep canceling orders with coupons, so you have to re-order and they do not give you back any coupons, needless to say, no money."
"gret quality got my order dwlivered in 1 day"
"you will be charged shipping your shipment will arrive late they send out generic emails asking you to be patient with them giving you cockamamie excuses to wear how to ship before they said that they're busy in there cleaning but it's been going on now 3 months the warehouse to should have been cleaned prior customer service Representatives will waste your day on the phone trying to get through to managers and you get transferred to voicemail so nobody calls you back but they would rather just take your money it's cheaper going inside of store but since we can't stand rather steal your money in shipping and then be late with their product and let you feel like oh we should just be accommodating to these corporations but in reality you guys should be accommodating us and you are not you've wasted my time numerous times making phone calls trying to get something resolved and nothing has been I want my money back"
"How can it take 12 days during holiday season. I just don’t get it. Maybe it’s time to hire some more people there. "
"Bro it's so **** slow it's been like 2 weeks lmao. If u wanna buy from hollister I reccomend just going to the store"
"Literally, what a bullsh*t, was about to pay my items and all gone due to Black Friday sale...Excuse me, how about any notification or anything like that? No, they dont bother at all. I m done with Hollister."
"Horrible customer service ordered a package 3 weeks ago that was estimated to arrive within 5-7 working days it stayed in my city for a whole week at a terminal and was never shipped to my house now it’s on another city horrible wow will I ever get my package?"
"All the points i had they keep taking them away. Most recently on 1 of my orders bought some shorts and they sent me 2 and didn’t get 1. Called customer service they couldn’t help. Only they offered was 10$ off, and my refund taking longer then ever to be returned. Not buying from them again rip off. Poor service."
"I’ve been shopping at Hollister for years now and I love it! Their jeans are great, my favorite are the mid rise boyfriend jeans. Their shipping is great, really fast and they have good specials all the time and good coupons! TOTALLY RECOMMEND!
"
"I purchased quite a big order from Hollister on 12 April 2019 for around AUD 550, the expected delivery date was 30 April 2019. That was all the gifts for my family and myself. The order was split into 2 different boxes with different tracking number but under the same order. Everything went smoothly until it arrived in Australia on 24 April 2019. I know that usually the order from Hollister turned up really quickly, well before the expected delivery. On 26 April 2019, I found out the address printed on the two parcels were wrong and Australia Post could not deliver it and it ended up as a return to sender parcels. I contact customer service on 29 April 2019 and they just responded that i need to wait until after the 30 April 2019 so they cant help me any further. It was so disappointed the way they treat a customer query and they did not even want to help or solve the issue. So around 1st or 2nd May, I contacted customer service again so they could help me to issue a new label with the correct address for both parcels. I contacted Australia Post and advised that two parcels are still in a return office of Hollister in Australia. I worked in logistics before and I know how things run on an international shipping. I emailed Hollister to request a new label to be sent to their third party courier in Australia where the parcels are held for return. All they did was offering no help and just refund me the money. If I wanted the refund, I would not want to go through all the hassles to contact Australia Post as to where my parcels are even though that was clearly Hollister's job to look into a customer's order and delivery. I was extremely disappointed about the way Hollister operating and their customer service team. I always bought clothes from Hollister and this was such a disappointment and a massive turn down for me. I know I will not ever recommend my friends or family to shop at Hollister again after this issue which was so easy to fix and they dragged it out for a month and I ended up with nothing after all this waiting. WORST CUSTOMER SERVICE EVER, my advise to future shoppers, do not waste your time with this store customer service as they won't do any further to help you. "
"I filled out opt out form numerous times, emailed them several times, but i am still getting spam. No regard for my privacy."
"Shame on you guys. You steal my reward points less than 375 days of inactivity. I never purchase your product again. "
"Compre online 3 TSHIRT-T el 12 de Diciembre me enviaron uno , me cancelaron el otro y el que falta nunca lo encontraron y la orden nunca salió de la tienda , la excusa que me dieron fue que las personas del correa se le olvido pasarlo a buscar , bueno llame a Hollister y me lo iban a enviar en un envío de 2 días estamos a 30 de diciembre nunca llego , llame otra vez y me dijeron que no lo tienen que si yo quería me devolvían el dinero ya casi un mes después esperando. es la ultima vez que compro en Hollister."