"Mr. botts at Hobbylinc.com; has always come through for me every time I place an order, and if there’s a backorder he’ll make sure I get it.to I have checked other hobby stores online and none of them could ever compare prices to Hobbylinc.com or Mr. botts effort to make everyone pleased with their order. I will be ordering from Hobbylinc again. "
"The website was easy to navigate, the order was easy to place, and I received my order in a very reasonable amount of time. I will be a repeat customer. "
"Low price and prompt delivery.. EXACTLY what I needed. Will order from them again. VERY HAPPY INDEED!"
"In simple terms, I order virtually everything I require from Hobbylinc and have done so for years. I find them very price competitive and extremely well stocked. I highly recommend them for your modeling needs."
"Great deal as always, impressed it is."
"Just retired and getting back into the hobby of my youth. I found the pricing competitive to other online stores but must say the shipping experience was better. Received my first order and am in great anticipation in constructing them. Haven’t yet experienced the customer support (which will be huge in my loyalty) so I can’t comment on this which is why I only gave a 4-star rating. The other things that I really appreciate is the wide selection of 1/35 scale and opportunity to earn reward points equating to dollars. This will definitely help in my decision to keep me coming back."
"First, the website is terrible. Searching for anything specific is a painstaking experience if you don't know the exact stock number (and who does?). The filters are inadequate and the sort by does not work. OkaY, now you have somehow found some items to purchase. Great, you go through the usual process of providing your contact info and your credit card info and submit your order.
Second, once one has placed the order you find that it will not ship for at least a week.
Third, it finally ships, or at least a status update states that it did. Well, don't expect it to arrive for at least another week.
When it arrives you find the items you ordered, but, you discover that the description of some items were inadequate and you are stuck with, in my case a Kato bridge that is made for some "unitrack" system. I went back to confirm that the description omitted this important bit of information. Looking at another review, I see that Hobbylinc will likely not help to remedy the situation. Rather than waste my time I will see if anyone I know has use for it. I don't have time to deal with non-responsive companies and will not be ordering anything else with this company.
I give the website zero stars, the selection 3 stars and because they at least sent the items I ordered, I reluctantly feel I must up the rating to two stars. Save yourself a lot of time and order directly from Walthers before you order from Hobbylinc. It's worth paying the list price sometimes. Of course there are numerous other vendors with discount prices (e.g. trainworld.com, modeltrainstuff.com, etc.)."
"I have ordered several kits from HobbyLinc and am very satisfied. There were issues with some of them and was able to get assistance rapidly, their prices are lower than the other hobby stores and customer service is top rate."
"I called the order line for help with a recent order and they would not help me . They referred me back to the website. So I still have a model that have warped pieces. Very Frustrating!"
"I placed and order for paint supplies and I was absolutely blown away with the amount of packaging that they supplied to ensure a damage free delivery. The entire ordering process was easy and very quick (even with picking the cheapest / slowest delivery option)."
"Great place to do business. Fast service, great slections, reasonable prices, safe delivery of all items ordered. Customer service has been a great help to me. Thanks"
"I am a very satisfied customer and happy to give my rating. Every time I have placed an order and received it, even when the USPS is not so kind with the delivery of a package, Hobbylinc has proven to be there with care, kindness, concern and service to make me a satisfied customer. Even when USPS doesn't deliver, Hobbylinc does. Hobbylinc is a 150% Company earning the best rating possible and more. Thank You for your care and hard work.
Daniel, a satisfied returning customer."
"This was my second order. Both Times I received everything I ordered and nothing was broken. I Would like to thank the folks at Hobbylinc for taking the time to make sure my order was packed good enough to be received in great condition...Thank You."
"I've made more than 25 purchases from Hobbylinc.com since 2006, and I've never had a problem with them or their services. I see a lot of complaints that it takes a few days for them to send out orders. Amazon.com sits on your order for a week or more sometimes if you aren't a prime member.... They go out of their way to irritate me... but Hobbylinc usually gets my stuff out the same week and if they don't it isn't a big deal to me, they have the best prices anywhere. Shipping is faster usually than Amazon too. If I could make one complaint, it is that their website is outdated. Other than that, I can't really gripe about anything. I build models (kits and scratchbuilt collector's pieces) for a living, I've spent a lot of money on their website. It is usually my go-to place for my hobby/model needs. "
"I purchase from Hobbylinc regularly and always receive fast, efficient service.
Not only that, they have very competitive pricing.
Their exceptional service is compounded by the fact that they always charge the ACTUAL
international shipping cost and NOT an inflated flat rate, nor do they charge any handling costs.
I unconditionally recommend Hobbylinc."