"I placed an order for a hoyer lift battery, but inadvertently ordered two. I receive both batteries, and installed one of them; it worked fine. I then completed the online return form to send back the 2nd one. I received the code for the return and the following information on April 21, 2024:

PLEASE ALLOW 4-5 DAYS TO PROCESS RETURNS DUE TO COVID PROTOCOLS
Your return request RMA Order has been submitted successfully within the allotted return timeframe. We will be sending out another email with further instructions as soon as we complete your request.
If you have any questions, contact us at: httyps://www.hmemedicalshop.com/about-hme-medical-shop

There has been no further information and I have emailed them several times. I've called numerous times, but they don't answer and you can't leave a message.

DO NOT ORDER FROM THIS COMPANY UNLESS YOU KNOW EXACTLY WHAT YOU NEED, AND HOPE IT WORKS; BECAUSE YOU WON'T RECEIVE ANY SUPPORT. USE PAYPAL TO PAY, AT LEAST THEY WILL HELP YOU GET YOUR MONEY BACK OR GET HME MEDICAL SHOP TO RESPOND SO YOU CAN RECEIVE A CREDIT AND RETURN THE ITEM."

"They kept me updated by email while FedEx was running behind."

"I ordered a wheelchair part and they sent the wrong one. Tried to get a return label and ended up sending it back. Now they refuse to refund. I am now out the payment and shipping both ways. If they are not a scam they sure don't service their customers very well!"

"They delivered my order very quickly. "

"I mistakenly had ordrered the wrong size seat for our walker. I was able to contact HME via email and was delighted to revceive a response within the hour. Arrangements were made to get the new seat to me within two hours of my original contact. Great people to deal with!"

"Was just looking to replace my brown bag and compared pricing with other companies"

"I needed to get a controller delivered as soon as possible without being price gouged. This was the place and looking forward to the quick delivery service."

"It would be easier to decide which items I wanted if there had been more pictures of each item. This was especially true of the walker bag."

"Needed to buy a left brake assembly for a Roscoe ROS-RLTRAN-BL Rollator and wanted to discuss what comes with this assembly. No phone or chat options to ask questions."

"Site was easy to navigate, price was about 25% less than from the manufacturer, clean ordering process and free shipping. Found what I needed in less than 5 minutes. What's not to like."

"relativamente facil encontrarlos en internet "

"I could not log onto my account for some reason, It would not take my card and your products are way overpriced for a retires-limited income old woman."

"I expected to speak with someone about a refund that is long over due, and a return authorization that was submitted over a month ago. I called and was told I could chat online. Where is this option?
"

"Site was a bit difficult to navigate. Went to reorder from past orders and it would not process."

" Love the walker east to locate part needed"