"I ordered a Wooden CD Cabinet. The Box was unopened for 3 months since i was remodeling the Living Room. When I opened the Box I notices that the Doors were severely out of line and would not close properly and looked off-kilter. I explained the matter to the Customer Service at Herrington and was treated very rudely. I mentioned that as soon as the cabinet came out of the box, I notified them. Did not matter. I pointed out that I have been a loyal customer and spent several thousand dollars from ordering from the catalog. Did not matter. I said that all I want is a replacement of a defective product. Rude Come back. I mentioned that I will NEVER order from this company if they do not resolve the matter. Customer service did not care and laughed me off. The Laugh is on you Herrington. I kept my promise and have not ordered anything since. Obviously, I am not the only one who feels this way about your Elitist and Arrogant Company."
"I ordered a wallet for about $77 and never received it. Both the customer service line and order lines have been disconnected. I can't believe these gypsies have stolen my money and now I have to contact the Better Business Bureau. What a pain in the ****!
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"I had shopped at Herrington's for years with good luck. When I returned an item last week, it was shipped back to me with "REFUSED" stamped on the box. When I called customer service, the number was disconnected. Same thing when I called the number to place an order (I just wanted to see if anybody picked up). The "Return Policy" on their website lists "All sales final." I wouldn't buy anything from this place anymore."
"I tried to place an online order for several of one item. The website was so slow in responding I couldn't tell if my keystrokes were registering. It took me forever to get my order right. I even had to cancel the order and go in again to try to right things. "
"This is my third experience ordering from this catalog, and the ORDER not showing up or being back ordered and NO one not even their internet sales told me it wasn't IN stock.
Plus I got an attitude from the sales staff that my order was backordered, something I was NOT told.
During the holiday time it is not fun tracking an order that I have NO idea what is happening. Plus it took over a week for one of the item to be shipped.
Do you not have any inventory to sell from is everything back ordered~
Will think twice about shopping from this catalog I spoke with LIsa about my order and she assures me when my order comes in it will be sent out two day air. That remains to be seen, What happened to good customer service~!"
"Imagine looking at Jeep Cherokees at Jeep.com in Forrest Green, then go to an online site that suddenly sells Jeep Seminoles in Marine Green, and their picture makes it look like a unique color. You decide to buy it as it looks like more of a color you want. Imagine your surprise when you're sent a Jeep Cherokee in Forrest Green.
That's what buying many brands at Herrington is like. You won't find a similarly named item elsewhere so you think you're buying something unique. You're not. You'll get a pair of Merrell shoes you can find at merrell.com, Zappo's, etc. But you won't find out until the package arrives."
"I ordered some slippers for my husband for Valentine's Day. Their sizing is not normal, the slippers were too small. I had to pay to return them and asked for the next size. They didn't have them so I asked for a credit which I have yet to received two months later. Because they couldn't fulfil the order, the least they could do is cover the shipping or a part of it so you don't get charged twice. The customer service is the worst and I wonder how this company stays in business. DO NOT BUY FROM THIS COMPANY!"
"I received the St. Tropez Bathrobe (item HS571NVY) that I ordered. I tried it on and it was laughable. The sleeves came to 2 inches below my elbow, it was narrow across the shoulders and the length was very short.
The description in your catalog says "comfortable for everyone from 5'2" to 6'3". I am 6'2" and there is no way that this is true. When I asked about a return label, I was told that it would cost $7.95. So, no matter what I do, I have to pay the postage twice! I seriously doubt that I will be ordering anything from them again.
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"Their guarantee is a joke! You have to pay to ship the item back and they do not refund the shipping you paid so you lose 2x - Do Not order from this company!"
"Since this little note was printed on page 16 of my latest Herringtong Catalog: ""As the welfare-state mentality stifles economic growth, and dampens demand (think Greek riots!) - Wenger has asked us to move its excess inventory at substantial savings...signed, Lee Harrington"
You have lost every cent of my business. What a horrible company."
"THE RETURN DEPARTMENT LACKS COMMUNICATION AND AN ADHERENCE TO TIME MANAGEMENT WHEN PROBLEM SOLVING."
"I ordered 3 pairs of MBT shoes. I have several pairs and ordered the same size but theirs didn't come close to fitting. I received 2 pairs, tried them on,didn't fit and sent them back. The 3rd pair I refused the package assuming they wouldn't fit either. I received credit for the pair that was refused but not for the other 2. I called the company and they told me they couldn't find my return. After much searching, I found my tracking number and called them back. I was finally issued credit for $210.85, almost a month after they received my return. I don't think I would've gotten credit if I hadn't called and if I hadn't found my tracking number. What a bad company."
"The initial service was very good. I received the items promptly but one , a pair of shoes, was defective.I was told I could rfe-order but my card would be charged and they would issue a credit immediately when the defective pair was returned. I agreed. I got a return autorization and returned them on April 8th. They were received on April 14th. On May 3rd I called customer service and asked why I had not received credit. I was told it would be processed within 5 working days. I called again today, May 16th and was told it will be processed today - let's see! I will not deal with this company again."
"Just received my order from the Herrington Catalog, it actually came days earlier than they said it would. It is a sweet pair of Pikolino driving shoes that I could not find anywhere. I ordered them online and they came in the exact color, size and everything. This is not the first time I have ordered from Herrington and it will not be the last, I have yet to have a complaint, even the customer service people are friendly. I definitely recommend Herrington if you want reliable, trustworthy products and service."
"I have been a long-time customer of Herrington Catalog. They offer a wide selection of unique, quality items with fair pricing. Their customer service is second to none. Imagine being able to talk to a human without waiting on hold!"