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Verified
5/5

2006-05-26

"Awesome products and sales department here. no problems. Took about 3 days for the order to get to me. No hassles! Producst were very fresh and satisfying. A free sample was also included and I loved that too! Great website and company, would do business again."

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Verified
5/5

2006-04-11

"Having ordered from a couple competitors of this company and feeling disappointed, I kept my expectations low when I ordered this.
It arrived yesterday, 4/10, after ordering it on 4/6. This company's product more than exceeded my expectations!...and this is coming from someone who's a VERY experienced smoker. Whoever said "positive testimonials" were posted by people with a vested interest was completely off-base!...I have NO vested interest whatsoever, and I'm in complete disbeleif at how good this product is, considering my past sad experiences with others. It especially works well when blended with "the usual article"....I can't even begin to express how much money this will help me save by "stretching it out".
Allow me to restate...I HAVE NO VESTED INTEREST! I'm just very pleased.
"

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Verified
5/5

2006-04-10

"I was skeptical upon first seeing this companies products. Ultimately i had to try them though since I am an avid smoker but cannot partake in the usual stuff I smoke any longer. My ordering experience was normal. I got a email receipt after purchasing. I called the number on the receipt and talked to a woman. she said my order was received and would ship out within the next business day. no problems. got the package via UPS about 3 days later and I am still enjoying my purchases. I will order again. very pleased."

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Verified
4/5

2006-01-25

"I was pleased with my herbal bud purchases. A++

I read that the company had some problems with USPS last year and that they now ship FedEx. This might explain why some of the other reviews did not get their orders. My order arrived FedEx in about 3 days after I paid.

Also in regards to the guy talking about dyes, None of the stuff I ordered was dyed or compressed, it all looks and smokes like any other natural stuff straight off a plant. Not sure what he is talking about. He probably expected to get a bag of pot in the mail.
"

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Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
N/A
Overall customer service
Customer service resolving problems
N/A
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Verified
5/5

2005-09-29

"I have paid for a Half Ounce of Haw Gold Buds and they informed they were sent on 5th September and it is now 30th September and nothing in mailbox. They won't reply to emails. I am in Australia so do realise it will take a while but this is far past the time they said it should take. What should i do ? I am giving them 1 more day and then informing myBank to dispute this transaction.Should have known it sounded too good to be true ! Such is Life !!"

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Verified
1/5

2005-09-25

"Placed order, was charged. Their website states that they ship within 48 hours, and it takes 6 business days max to receive. It's now 20 days later and I have not received my product. Have sent numerous emails, and also called their phone number several times and can never get a reply, or a human on the phone. Run away from these people."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Overall technical support
Resolving problems
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

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