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5/5

2022-09-10

No wards how thankful I'm

"This is not only excellent service, this is just humanness, kindness.
I'm suffering from COVID-19 headache, and nothing helps. I was giving some 1 Medication made in Bulgaria, and got relief. I found and ordered it in Herbhealer, called them, explained my situation, asked to ship asap. They shipped it just right away. Thank you !!!!!!
"

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5/5

2017-11-17

Rare herb can be found here!!!

"I placed an order a couple of days ago and I just received it. It was super fast. I searched all herbals stores for one particular herb rare Siberian herb called Ortilia Secunda that is known for it amazing fertility healing properties. I found it at herbhealer.com !!! I am very happy with quantity in each box and how it was packaged. Thank You herbhealer!!! "

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Verified
5/5

2011-01-27

"The order arrived carefully packed, very fast shipping. A lot of hard-to-find natural remedies from Europe. "

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Verified
1/5

2005-08-16

"I had terrible experience with Herbhealer. I placed the order on the 1st of August. It turned out that they neither send an email with tracking number nor they update the status of your order online. The only way to find out what's really happening with your order is to call them. When I called them and asked why they don't update me electronically, they answered something like "Why should we? You call us and we tell you" ... And I had to call them bunch of times. First they told me that they weren't sure if I had provided correct spelling of my first name (!!) even though they charged my credit card without any problems. Of course, the spelling was correct. Then a few days later they told me that they had problems with my mailing address. How lame is that?! Again, all the info I provided was correct. Eventually, they shipped my order, but it was more than a week after I placed the order i.e. on August 9th. I received the package on August 11th. In a nutshell, the web-store has a nice selection of drugs, but the way they handle the orders is simply outrageous."

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Overall customer service
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Customer service making decisions on their own
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Verified
5/5

2004-06-02

"Pleased with my purchase... It was easy to find product from my Mother land on their home page. I was quite surprised to find it here in US and discovered they have many more natural remedies from Europe."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use