ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2009-09-14

"Heatsink Factory received my order for a Prolimatech Megahalems cooler and Noctura NF-S12B FLX fan on Friday @ 1:51 PM. Shipped USPS priority mail(from Idaho to Arizona)the box arrived Monday @ 2:00 PM.

Before I placed this order I ordered a mobo, cpu and graphics card from Newegg for a new build. Well, the Newegg order is scheduled to arrive on Wednesday. I'm not complaining about Neweggs shipping but there is a point to this. Heatsink Factory was open for business on Saturday and I believe they got the package over to USPS before the end of that day.

The Prolimatech Megahalems is hard to find. There are only 5 vendors in the USA. Two of them don't sell fans, one was out of stock and the last one did not offer the Noctura NF-S12B FLX, which comes closest to the cooler specs of 1200 rpm and 57 cfm.

If you are looking for a Prolimatech Megahalems, use Heatsink Factory and experience their exceptional customer service firsthand.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-09-09

"Very easy to check out. Price was one of the best on the web. Shipping was prompt. Item came in perfect condition with no damage to internal packaging.

Great seller!
Michael
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-08-22

"Heatsinkfactory.com rocks! They definitely have a large selection of quality products at good prices. I ordered a thermalright true black 120 Rev A CPU cooler. I had a little bit of a problem with the website getting the arctic silver and fan I ordered with the heat sink to apply to my shopping cart. After about the 3rd or 4th try I was able to get them included. I got my order sooner than expected, and everything was there, and in perfect working order. I would definitely recommend this site to everyone I know who's in the market for a cooling solution."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2009-08-20

"There were some issues with completion of online order form, but once done the order was processed quickly and correctly. Although the adhesive flap on the shipping box was not closed, the products remained inside and arrived undamaged (thank you USPS). Despite these glitches, I'd order again from this company."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-08-20

"Although I didn't buy much from this site, their shipping was quick! My order went through that same day, and it was out the door before I even got home from work. The prices were very competitive.

The selection of items aren't the greatest in number but it is made up with the high quality items in their stock.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-08-08

"Item (Innovation Cooling Diamond "7 Carat" Thermal Compound - 1.5 Grams) was priced right and shipped promptly. After two months use, I can say it performs at least as well as advertised."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-08-01

"Very prompt shipping! exactly what I asked for at the best price out there."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-07-31

"Quick delivery. High Quality product as advertised. It is one of the few high end after market coolers that fits in the ANTEC Skeleton. Sweet."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-07-24

"Shipped out quickly (unfortunately slow FedEx ground service to MA from WA) but very acceptable shipping time. Best price on the product I could find and brand new. Very pleased and will check out again for future purchases. Provided tracking number, big plus there!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-07-14

"Excellent experience. Easy to order, detailed information, decent price, same day shipping, received everything as ordered. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-07-05

"Prompt shipping, good selection and prices. I always go to HSF first for my cooling needs and have never been disappointed."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-07-02

"This was my first time dealing with Heatsink Factory and I can't be more pleased. Staff was super quick to respond to my questions and my order shipped and arrived quickly. I will be buying from them again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2009-06-13

"Good first experience. Minor problem with website showing an item in stock when it was not. But I was promptly alerted and offered options to find an alternative/color.
Good Company and good customer service.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-06-05

"Ordered a TRUE Black 120 Rev. A cooler with a Noctua 120mm fan and an ArctiClean kit to replace the stock cooling on my Core i7 920 setup. Everything arrived right on time and in perfect condition using only FedEx ground shipping. I chose Heatsink Factory after researching many other sites and finding this one to be ~$30 cheaper than the rest for what I wanted!! Thanks again Heatsink Factory! I will definitely continue to do business with you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-05-29

"My small order was shipped quickly and cheaply by US mail. I go to Heatsink Factory first for any cooling parts. I have bought from them several times."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A