ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
2.50/5
Chance of future purchase:
3.75/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
0.00/5
Verified
5/5

2016-02-09

Great Value + Absolutely Superb Customer Service...

"We discovered this Supplier when searching for accessories for our "Chemex" coffee-making system : their pricing was very reasonable, and the items were safely delivered (to Dublin) within a week - superb service !
We've signed-up for "Has Bean Coffee's" online newsletter, and intend purchasing from them again, for sure.
Well done guys !
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2005-04-15

"Cannot rate this company high enough. Nicely laid out site. Excellent range of fresh top notch coffee with very competitive prices. Has Bean Coffee provides a small shop experience from an online retailer. Response times are extremely quick and Steve is always friendly and eager to sort out any queries or issues, although to be fair any issue i have had has not been the responsibility of Has Bean but due either to a mistake on my part or due to the wonderful service that is royal mail. Providing a friendly and efficient service that restores my faith in online retailing."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use