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Product & services pricing
0.00/5
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Return/Replacement policy:
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1/5

2003-04-17

"Made a puchase of three items for a computer i was building for a customer. They took a week just to ship out the items. I ordered on March 19 and didn't get the package 'til the 30th I believe. I was missing 1 item (speakers) and another was used (DVD ROM). They do not return emails and do not answer the phone. I haven't heard anything about the items from them. I will have to make a claim with the credit card company to get my money back for the missing and used items. The problem with that is, I have already paid for shipping on the missing item. I can't get that back. There is also a disclaimer on the invoice that says: "all claims Shortage, shipment errors must be made within 3 days of reciept of marchandise". This is an untrustworthy company that should be left alone. They charge low prices for items but high shipping rates so if you have to make a credit card claim they still make a profit off of you. BUYER BEWARE!!! "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
N/A
Resolving problems
Being knowledgeable
N/A
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
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Customer service making decisions on their own
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2003-04-01

"I received no notification after the initial email that my order had been received, and (2 weeks later) when I was finally able to get them on the phone instead of an answering machine, they told me it had not even shipped yet. I cancelled the order and as of today they have not yet refunded my money. I am not impressed at all."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5

2003-03-20

"I ordered 2 MB/combos from this company..
Waited a week or so.. Website says "order processed".. Used website form to send email asking whats going on, email gets bounced back..
Called 800# get a recording.. Email Again to 3 dif. addresses, ALL get sent back :o( Now website say's "Status: Cancelled" ???
Still can't get ahold of anyone..
Steer clear of these guys...
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A