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Product & services pricing
1.67/5
Chance of future purchase:
2.50/5
Shipping & packaging:
2.50/5
Customer service:
2.50/5
Return/Replacement policy:
3.75/5


Verified
1/5

2005-02-19

"The store no longer sells books through the website. The B&M stores will routinely offer nickels and dimes for books they resell for $6-$8 apiece. I have seen "recycled" books go straight into the dumpster and "donated" books priced and shelved. This is not an honest organization. Stay away."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with

1/5

2003-07-23

"My shopping experience was horrible. I purchased two books online. Days later my order was shipped with only one book while an e-mail stated that the other book was not available. They state their website is updated every "few" days however the "unavailable" book is still listed on their site now for at least 3 week. They did not offer me any option to replace the book with another or cancel my order. I called and asked why, and their only response was that if I wasn't happy, I could refuse delivery. I had forgotten to ask the shipping method, so I responded to the e-mail asking what method of shipping so I could refuse delivery. I never did get a response. Now I am stuck with a book, and they want to charge me to ship it back. I should have known not to do business with them as their B&M stores rob you when you go to sell books to them. Stay away!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Speed of web site
Web site reliability
Web site being easy to use