"I was on vacation with my family in New York City. So I got 2 swimming suits for me and my nice just in case we need one. After I came back from my vacation I remembered that I need to return the swimming suits that we never put on. Still in same bag with tags, stickers on the underwear/crotchet part and receipt. Cashier returned the top part off the swimming suit. But not the bottoms, STORE POLICY. She called to corporate customer service they told me the same thing. They could investigate, looked at the store tapes and seen that I was not informed on the swimming suits bottom return police ... why nobody told me that at the time of the purchase?? What is the reason behind you can’t return undergarments ?? Cashier offer 50% coupon... Thank You but I will not be Shopping at Your Store Agen!! I hope you happy with my 26$!!!! Store Policy doesn’t make sense. "
"So I have to wait for them to decide if I’m lying or not?! First of all, there is no packing slip, so you have to back online to review your order. I’ve never received a mail order without a packing slip. When I finally had a chance to review the order against the online record I see two items are missing. They charged me, for all the items ordered, but did not send two of the items, I’ve tried to get through to customer service repeatedly but get disconnected after being on hold for 15 minutes, finally get through after calling back five times, only to be told that they will submit a claim to accounting about the missing items. No way for me to follow up, no claim number, I just have to wait and see if a refund for THE MONEY THEY STOLE shows up in my account or not. Then, what? If it doesn’t I spend another hour trying to get through to customer service? Forget it. Never again. Never again. Not worth the hassle. It’s all going back. "
"Email 12/13 shipped. Stated 3-5 business days. Called them told me 7-10 business days and then in same call told me 4-6 weeks!!! Terrible customer service. Why state in email 3-5 and then on phone give me 2 different shipping times?? Do NOT shop online here if you need something in less than 2 months!!!"
"Did online Oder last night but system missed part of the address. Apparently H&M are aware of this. Rang today to ask for correct address to be inputted told no I would have to wait u Tim items dispatched and then ask again. Said I wanted a refund as I am entitled to unde the long distance regs. Told no there system will not allow this until I am told it is dispatched . Totally against law. "
"Went to shop at H&M 8/11/17, in Ontario, CA and was doubled charged on my purchase with the cashier attitude being uncaring and lying to say the first wouldn't go through on my account. Checked my account . It will take 3-10 for my money to be refunded. It was freaking disgusting and a nightmare. "
"My credit cards was fraudulently used and i called h&m right way to report it and they did nothing at all to help ! The Customer service representatives was rude and basically was like so sad to bad ! My bank account is now over drafted ! The bank told me the order had just been placed and the could have canceled it but the choose not to help and told me to take it up with the bank !!! "
"The first time I visited with my children this h @ n store at Kurla Phoenix the billing was charges more then the met tag price was 1499 and have talked 1799 the Bill bill was checked just for fun with children and my children who nearly shop almost 75000 to 80000 yearly at h $ M after that they where surprise I just wanted how a billingmake so kuch mistake almost all of go shopping no body means check the neo and billing in mall and I got a bad expression please I want reply not of refund as u stay at Mulund and have gone to.kural almost 1000 I have tonspemd to travel to take a refund "
"I tried ordering online but my gift card kept getting declined. So I went to multiple pages to see if I could check my card information but all it said was it was out of date. When I went on the website, it specifically says that there is no expiration date. Afterwards I got fed up and called customer service and of course I had to wait 10 minutes before I got connected. When the woman picked up, I said,"Well I was checking my account and" she hung up. She **** me off so bad so if you have a gift card good luck with that. Customer service ****, and i highly recommend shopping in stores. Saves time and money "
"Never ever shopping at H&M online or in store again. Horrible customer service and user experience. My order got cancelled, I got some BS excuse for why it didn't go through after I called customer service 11 days after placing an order and receiving NO communication about any issues. The customer service rep actually told me that I should've known something was wrong when I didn't get a shipment confirmation and my credit card wasn't charged. So INSTEAD of apologizing for sending no communication regarding any issue, she actually told me it was my fault that the items I wanted are no longer available for purchase because they sold out in the 11 days since I placed the order! NEVER EVER shopping with them AGAIN and recommending the same for my friends and family!"
"Horrible Customer Service at H&M in Baybrooks Mall, Clear Lake TX, I bought 7 bottles of foundations tonight, I asked the sale girl "Can I have 2 small extra plastic bags b/c It will be a gifts for 2 people, she said, "NO", so I went to talk to the store manager, Domingo, he showed an ugly attitude saying that that was their policy..Such an aweful customer service, and greedy company..Never shop at that store again!!!!"
"Ok so I just press a purchase for a total of $202. Put in my credit card number & purchased was declined. I thought maybe I put in the a wrong digit or left a digit out on for my credit card number. So I did the order again carefully typing each digit slowly to be sure it's correct. And the order was declined again. But I looked on line at my bank statement & noticed two a charges for H&M for $202 a piece. Called customer service & the woman who I spoke with had nothing to say but "sorry, & your funds will be refunded to you in 3-5 business days" I'm still confused as to why the transaction was declined & more confused about them holding my money for days & than refunding it back."
"I ordered (2) pair of jeans and accidentally order the wrong size for 1 pair. I called customer service and asked if I could just exchange them at a store for the right size and was told no. I then ran into some personal problems and time went by. I then called after the 30 day period, only because the invoice reads: CUSTOMER SATISFACTION GUARANTEE, to again be told NO. The damn jeans cost $9.95 and with stores all over the world, H&M refused to EXCHANGE the jeans for a different size. The customer service person pulled up my invoice and could see that I had ordered 2 pair 2 different colors 2 different sizes. STILL NO CUSTOMER SATISFACTION. I am completely done with H&M."
"I ordered some items from H&M a few weeks ago and finally received my package only to get none of the items I ordered. I called customer service and they told me that I would have to return the wrong items to get the refund and would need to order my other items again. Needless to say, some of the items I wanted which i paid for are no longer available and I should have to reorder them again. That is inconvenient and ridiculous. The customer service rep who answered my called said "I'm sorry, unfortunately our warehouse is run by people and not robots and humans make mistakes" ha!
I will never be ordering online again as there will be possibilities that human error will make that mistake again. "
"Such a pain in the ass trying to get a online order to go through. Tried multiple times to purchase something and my credit card was declined every time. Called my bank, everything was correct on their side..... multiple authorizations were showing that I tried to purchase something but at the last moment H&M declines my purchase. Called them to try to order over the phone but again credit card declined. They give me NO EXPLANATION as to why. So I ask my brother to use his credit card, we have the exact same cards, same billing/shipping addresses, he tries to order online....declined. Then he calls them to make the order over the phone, and what do you know? It processes fine. So I'm left here wondering... why are the orders declining over the internet but my brothers card works over the phone and mine does not? Makes no sense and is such a hassle. "
"Don't wast your time. Checkout process usually doesn't work. Customer Service doesn't know how to fix anything. Horribly managed business website. "