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Verified
4/5

2005-04-19

"Everything came in as ordered. No problems. Hard to find things though."

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Verified
5/5

2005-04-16

"This is another store that's somewhat off the beaten path compared to the retailers commonly found on ResellerRatings. Their specialty is "Products for Electronic Assembly and Repair" and sure enough, that's what you'll find there. Tools, supplies, and chemicals. Things that you'll have no hope of finding at WallyWorld or RadioShack, but things you need if you have circuitry to build or repair.

I've placed only one order with them, an order that I screwed up and needed their customer service to set straight. These people are fantastic. I ended up sending them *two* order changes in the space of two hours, and they *still* managed to get the order out, correct, before the end of the business day.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
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Being easy to reach
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Resolving problems
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Being trustworthy
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Making decisions on their own
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Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-08-16

"I ordered a soldering station. Everything went well. Delivered as expected.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy

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