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5/5

2011-12-22

"I ordered 12 Air Dusters yesterday that were one of the lowest priced on the net, free shipping, applied a $10 off coupon, and they arrived today. I have to say that was incredible service. I know that shipping times may vary based on where it's originating from, (in this case NH) and where you are having it shipped to (in my case MA), but at the very least their order processing was very fast and efficient.

The only issue I had was gmail flagged my registration and order confirmation emails from greenlightoffice.com as spam.

"

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Verified
1/5

2005-09-19

"Recieved a defective item. I paid 44.xx for the item, retailer only refunded 16.xx and billed me shipping charges for each individual item returned. NEVER do business with this company. They will scam you.

Not only that, but you have to email them to even get an RA number for a return. They don't let you set one up through their website.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-09-16

"I recently placed two orders with Greenlightoffice.com on their website. Both came fast (1 business day), were in good physical shape and were correct. The only thing that took a few days was billing. They took a while to bill my credit card but I'm not complaining as that is their loss, not mine."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability