"At first they delivered very late apparently for the reason that the quality was not good. Then they deliver a crappy product, have NO customer service and blame everyone but themselves. Even the person at the customer service line is very rude and disrespectful. Stay away from them as far as you can! They blame their shipper and then the manufacturer. Won't give information who the manufacturer is about the warranty etc. Absolute HORRIBLE!!"
"I Love the couch!! It fits perfect, it is a firm couch, I see all of these reports on how bad it is. But we had no trouble putting it together, and the ottoman did have a broken leg from the shipping, but I emailed them and they sent me new ones right away. Customer service was great! I read about if you have kids... I have 2 grand kids that live with me and well it is still standing. Do Not believe everything you read, Just because some do not like it, doesn't mean we all do. I Love Love Love my new sectional couch and ottoman. Thanks for all...."
"Supportive staff . I have shopped from here several times. I always gets better experience. Good quality products and services."
"“I did chat with the customer service guy and he was very helpful and did explain it would take long to receive because its a special order. Thank you for your time and help.”"
"Very helpful and knowledge of products . Prompt communication. Awesome service. Will be back for shopping again."
"This is the worse furniture company in the world. Customer service people are rude and unrespectfully. The service is bad. Really Bad "
"Please, never buy anything from this website.
They lie and sell broken and damage furniture to later asking for more money to fixed."
"Good price and delivery was on time. Easy to assemble my nice Queen bed which ordered. Love to shop through this site. Thanks for everything."
"Easy website . Nice to use . My dining room set came in time. Thank you."
"GreatFurnitureDeals - I suggest you disclose your deceptive business practices on your seller page so Amazon customers can be informed about your 25% restocking fees in advance of purchase! We bought a mattress through Amazon, received tested it for one night and it was not as advertised.
We repackaged the mattress next and asked for a return. GreatFurnitureDeals took over 30 days to set up the return then held on to 25% of our purchase price claiming the mattress is used. Terrible customer service and greedy as they will unfortunately sell this mattress again as new..."
"****update**** because they did not like the review a man named harry called me and stated he was canceling my order, I said I do not want him to and do not authorize him to and he stated very rudely "thankfully I do not need that" then I asked for his extension or ID and he stated "whatever you want it to be" and got extremely rude, I asked if he was the owner as I had never had anyone just cancel an order and be so rude and he stated no and hung up. NEVER EVER BUY HERE! Have not gotten my chair yet and if i did not need it I would cancel the order due to the women answering the phone. They blame the customer, quote policies, and offer no help if you call. The opening of my business is delayed due to the chairs delay and they offered zero options and did not offer to help or expedite or make phone calls or do anything. Jess and ext 404 and katy at ext 606 should def not be in the customer service industry. "
"Very Good site, user friendly site. Will tell to friend also."
"I ordered a Serta Adjustable base and mattress. It was a high dollar order and I couldn't be happier. I received free sheets that were amazing and ended up ordering more they were so great. Couldn't be happier. Thanks guys!"
"I just Love my new furniture. I had several questions regarding the piece and they always responded quickly to my emails. It was a great price also."
"I had a wonderful experience with GreatFurnitureDeal.com. I had been trying to find Aico's Windsor Court dining set for a reasonable price and not only did I find Great Furniture Deal offered the set at price below many other websites, but they could also deliver it to me a lot sooner. I was very pleased working with Ray and I will definitely shop here again. "