"I'm not sure why there are so many negative reviews for Grab a Gun. I placed an order yesterday morning around 10am eastern time. My local FFL dealer contacted me at 1 PM with news that my Canik TP9SFX with Vortex Viper red dot was already in! Not only did they provide me with the lowest price I could find. Only $7 for shipping and got an overnight shipment! Wveryone needs to understand that Grab a Gun is a computer based company with ZERO warehouse space. They find the best deals online and provide us with those deals. I will 10000000000000% order with them again! Thank you for a great buying experience!"
"Great Price on the Mossberg Magazine, Great Products Good Prices, Fast Shipping. AA+++"
"Ordered one afternoon and received product the next day"
"Bought a rifle here no-one else had, got it in less than a week for a great price, took all credit cards, no bull involved. Just a great experience so much better than Budsgunshop, night and day service. Thank you "
"Grabagun was the first to have the S&W MP 45 pistol I wanted. So I ordered it and magazines at a fair price. In 48 hours I had my stuff in my living room. Good job. "
"I had some confusion re the ordering process. New email address and new CC number. Great support representative enabled me to place an ammo order with no problems. I appreciate the help and prompt service.
Thank you, Tom in Georgia"
"I received one box in two days. Would have loved it if they were all together but they all still came faster than other places that ship."
"Everything was good until delivery, Fed Ex claimed that item could not be delivered because no one was available to sign on 6/17/21 at 9:30am.
This is not true, my wife was at home prepared to sign and accept delivery sitting near the front door with our two dogs. Fed Ex never came onto our property but posted that they could not deliver package due to no one available to sign.
I made arrangements to pick up my package at a nearby WalGreens store at which time the box of ammunition I ordered had been torn open along the top and the box looked as though it had been through hell. Then Fed Ex posted that the package was delivered to my house!
I like Grab A Gun but will never order again if Fed Ex will be handling the shipping.
Sincerely,
Joseph K. Haffey, ****@****"
"Today is June 16th. My Post Office says they have no package for me. All I have is a
cryptic message about "package acceptance pending".
June 12, 2021 4:44 pm
Shipment Received, Package Acceptance Pending,
NEWARK, CA 94560
June 12, 2021 12:04 pm
Departed Shipping Partner Facility, USPS Awaiting Item,
SAN LEANDRO, CA 94578"
"On Saturday, June 12th, I ordered a very-hard-to-find ARMSCOR TAC ULTRA FULL SIZE 1911 DOUBLE STACK in .45 ACP, along with an extra hard-to-find magazine for the same gun. I had never ordered from Grabagun before and was unsure of what to expect due to mixed reviews. Both gun and magazine were shipped on Monday, June 14th, on THE VERY FIRST business day after I ordered. The firearm is already in the hands of my FFL, IN LESS THAN 2 full business days after placing my order. In these days of companies blaming shipping delays on covid, this is an outstanding way to conduct business. My hats off to you, Grabagun, and I will be back ... of that I am sure."
"Sent me a rifle with a crooked optic mount. Not sure who the moron is who installed this mount crooked but he's still not a big a moron as the one who put it in a box and sent it to a customer."
“This complaint is more directed toward the manufacturer who created the gun and mounted the optic. GrabAGun is merely a retailer of their product. We get brand new firearms on pallets from manufacturers/distrubutors and we ship them out to customers. We do not mount optics. We do not open manufacturer packaging to inspect a manufacturer's quality any more than Amazon opens Lego boxes to make sure all the pieces are there and fit together. If Mr. Avallone really wanted to help others, this review should be reposted as a 1-star review for the manufacturer/product not against the company who merely sold their item. ”
"Keeps me up to date. Great deals."
"I have yet to have a problem with Grab A Gun. The website is easy to navigate, items are in stock, if you like the price click the buy button and move on. The descriptions are adequate, the prices are comparable with other websites, and you can purchase with a quickness. I found the ordering process to be easy enough, no issues at all. They have a large selection of items to chose from, like many websites right now, they are sometimes out of stock. Wait for a notification and order when it is back in stock."
"I ordered and was billed for 6 magazines, but only 5 where shipped."
“Sorry about the mixup Terry. Honest mistake on our end. I'm having someone look into and get the missing one shipped out to you. ”
"I ordered 2 50 ct boxes of 9mm ammo and received 1 box even though I was charged for 2. I have received no response regarding the shorted box would not recommend purchasing ammo from them. Extremely dissatisfied. "
“Hi Kevin. Sorry about the mixup. We actually emailed you back on 5/26 asking if your preference was to receive the missing item or a refund. We have not received a response. Check your email, respond with your wishes, and we will take care of the rest. ”
"I must admit, I was sceptical when I read the prices on some top notch brands offered by GrabAGun. I took the chance, ordered what I needed and received exactly what I ordered! In addition, the communication and customer support was excellent! This company earned my business and would recommend this company to anyone. Thanks for the great products at exceptional prices!"
A rep from GrabAGun.com, grabagun, has responded:
“We shipped this magazine on 6/12 via USPS 92748999955380553024208080. It currently shows as being en route to you. Obviously we have no control over the tracking messages that USPS uses. We also have zero control over them taking too long to deliver a package or even losing a package. I see you just sent our customer service an email saying you have not received your package (at the exact same time you left us a bad review?).
Why leave us a bad review because you don't like USPS's messaging? Why not wait for us to respond to your email with how we can help? It would be more appropriate to leave USPS a 1 star review and wait for us to respond to your email. Judge us on how we respond to issues we're made aware of - not on how much you like USPS's messaging.
We will have someone respond to your email and make sure you are taken care of. ”