"Grace's customer service is the main reason I am actually filling out this survey. She was super helpful and friendly. She's the reason that I will be coming back to this store!"
"Had an exceptional experience!!!"
"I love shopping at Gordmans! I can find awesome things for my entire family in one store and also for my home. They have great prices and I love the selections. If I had one in my hometown I'd shop there weekly!"
“Thank you for taking the time to share your positive shopping experience! We appreciate the feedback, and we’ll make sure our store team is aware of the good news. And, please do not hesitate letting us know if there is anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon! ”
"I love the store, the variety and the prices!"
"It was great. Wish there were more options but it was good."
"I totally enjoyed your store,so many nice things to chose from."
"Again, very disappointed in selection. Went in the store for multiple items, but the one item I always purchase at Gordman's without pause is a great pair of jeans, and the selection at this store was minimal to nil. I can usually find Silver Jeans or other brands in my size (juniors 7 or 9) without issue. Not so in this store. The selection in this store and its layout in the junior/misses section made me wonder if it would be closing soon. I have visited Madison, WI store and it was under construction at the time and had better selection and looked less like an outlet store than this one did."
“Thank you for bringing this issue to our attention. Your feedback is so important, as it will help us to improve the overall shopping experience. We’ll share this information with the appropriate team, and do our best to get this corrected. If you’d like to discuss this further, please contact our guest services at 1-800-472-8437. ”
"Its was ok little confusing. Bathrooms dirty and smelly."
"Pleasant shopping experience every time. The prices are always great!"
“Thank you for taking the time to share your positive shopping experience! We appreciate the feedback, and we’ll make sure our store team is aware of the good news. And, please do not hesitate letting us know if there is anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon! ”
"I really like to shop your store. I always find something fo myself or others."
"Cashier- cierra was very rude. Will not come back to her ever again."
“Thank you for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We’re serious about providing exceptional customer service, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our Associates to get this corrected. If you’d like to discuss this further, please contact our guest services at 1-800-472-8437. ”
"Gordmans is a store where you can normally find very cute clothes at decent prices. However, they have more shirt variety than any type of clothing. Also, their undergarments section is always a mess and I can find a bra I love, but it isn’t my size and it’s almost impossible to find it in my size with everything scattered. Their decor section is absolutely amazing. I also noticed they started carrying cat trees for decent prices!! One thing I noticed was it is a female-based store. The men’s section is very slim and most of the clothing offered is all the same style (which is not my husbands). Therefore, it’s hard to shop for him at this particular store. Last thing I noticed was the jewelry section. I wished it said whether the silver or gold was real or coated to know if it would turn my skin green. Also, some of the earrings were missing the matching one."
"overall it was okay, needed more associates at the checkout, there was only one and when the line got more than five customers she called for extra help and the associate should have said I can help the NEXT Person in line"
"It was a wonderful experience. So many items were on clearance and I love to barging shop."
"The associate who checked me out, Grace, was exceptionally courteous, caring and went the extra mile in bagging my purchase. You could tell she loves her job...she's amazing. We need more employees like Grace in this world!"
A rep from Gordmans, Springfield, IL, StageAM, has responded:
“Thank you for taking the time to share your positive shopping experience! We appreciate the feedback, and we’ll make sure our store team is aware of the good news. And, please do not hesitate letting us know if there is anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon! ”