"I found this website after searching for the best price on wallpaper for my dining room. I had found a great pattern, but it was rather pricey. The discount at this website was substantial. I placed an initial order for six double rolls on a Friday night and received my order within six days (even though the wallpaper was shipped from England!) I ended up being short after wallpapering the room, so placed a second order for one more double roll. I received it -- from England -- in five days! I was really worried about ordering from this company as I had read multiple bad reviews. However, my experience has been fantastic. The wallpaper looked exactly like the sample I had ordered and I saved quite a bit of money on the price."
"Wonderful customer service!!! Would definitely buy again."
"15% restocking fee and you have to pay for shipping it back on top of the restocking fee. I didn't even open the box from its original packaging. Based on this alone I would not order from here again."
"The price was good but getting the lights I ordered took way longer than it should have to get them delivered. The seller didn't ship for two weeks despite multiple calls from me and promises of it being shipping in 48 hours. Once they were loaded on the truck, I received them 3 days later. I would order from them again but only if the price was better than any other vendor and I wasn't in a rush."
"I will definitely buy from them again! Had an issue that was taken care right away. Great costumer service!"
"I recently needed to order a light fixture. Everyone else had this light on back order with no indication of when it would be back in stock. Goinglighting helped me all along the way. At one point I decided to cancel the order. Customer service was immediate with their responses to me. I circled back, ordered the "back ordered" light. They said it would be in stock March 12 - today I received notice that my order shipped. Excellent customer service. I will be back. Thank you"
"I found the light I was looking for unfortunately only part of the light I paid for was shipped to me. The customer service rep was very nice but I have not yet had anyone call me to resolve this issue. I hope Goinglighting makes this issue correct.. they seem like a reputable company but I need them to step up and resolve this issue. "
"We recently bought a Vaxcel Arc Lamp and the lampshade could not be made to hang straight/level. After several attempts and communications with Going Lighting Group to remedy the problem, they indicated they were sending a new lamp. It arrived in just 3 days and it looks and works great! No hassles! We will certainly shop the Going Group for any future lighting and accessory needs that we may have."
"After a small error was made on my order, I received speedy, courteous service and the issue was dealt with. I would definitely order again!"
"Since I was ordering 3 higher end outdoor lightening fixtures I decided to go through the customer service number instead of ordering online. Alana was very helpful and pleasant and helped with my order.
I can't wait to receive my fixtures. Thanks again Alana!"
"I recently purchased a ceiling fan for my family room. About a year ago I had purchased one for my bedroom and I liked it so well that I ordered the same fan for the family room. After I installed it, it was not working as well as the first one so I called Goinglighting.com and spoke with Elena. They immediately diagnosed the problem from my description and sent me a new control unit for the fan and a matching remote. The install was easy and now the fan works properly. I would definitely recommend Goinglighting.com and I will be doing business with them again."
"I purchased a pendant light, alchemy by Troy lighting. The shade was slightly damaged in shipping. A quick email and goinglighting.com had a new one shipped within a week. It's beautiful and priced less than buying with a professional discount.
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"Order had issues but customer service was good. I was relieved to actually receive ongoing support to resolve a couple issues with my order. I was initially worried because I had never ordered from GoingLighting before but they stood behind their products and provided a satisfactory resolution so I would trust and order from them again. Leah was an exceptional customer service agent."
"We ordered five coach lights for our garage and home. One was defective, so I emailed customer service and they were on the case. They sent a replacement with no hassle and did it quickly. Five stars!!
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"In today's day and age and having Amazon deliver to you on the same day you should not have to pay $199 shipping charges to return the product (They only allow UPS or FedEx) in addition they charge 15% restocking ($90 in my case) fees. I bought the lights and when they arrived they were simply too big for the room so I started the return process.
Simply put their prices are good but if there is any chance that you need to return anything to this place then you should not buy from them. I made a $250 mistake doing so. They are also under GoingLighting.com, and Goingdecor.com
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