"I purchased a pair of defective skates and they would not take them as a return so here is my response to them that went unanswered of course...I STILL have the defective pair of skates that are ZERO use to me....

Dear Goaliemonkey.com,
I think it is absolutely ridiculous that I have to go through this amount of time , effort and shipping expense to return a defective pair of skates ! I feel like I am being treated as I committed a crime and you have to "investigate" me and my defective skate and THEN you will rule if I can return them and get a refund !! This was my first order from you, as I usually order through purehockey.com, and when I have had product issues with them, it's an immediate rma and prepaid return label emailed to me with no questions and a refund is given when they see that the item was picked up by UPS. I would expect more from your company in terms of customer service and less run around on my end just to return a defective pair of skates . If you would like to help me out with this return in the form of a prepaid label and a refund, I am more than happy to do business with you into he future and leave a positive review, but if you want to continue to inconvenience me and make me feel like a criminal by asking to return a defective pair of skates for a refund, then I will just keep them and leave an appropriate review on how Itech and Goaliemonkey.com treats their customers and handles their returns ,and will do business in the future with a company that wants to take care of their customers like purehockey.com. Tyler there always puts the customer first and I wanted to try YOUR business and had hoped that your customer service was similiar. The choice is yours so please let me know how you/I will proceed.

Thank you

**** As I mentioned, I never heard back from goaliemonkey.com or their customer service and it's been almost five days...they originally told me I had to pay shipping to ship them back, they would then investigate the skates , and then AFTER they investigate and determine whether or not they are defective ( which the right skate it's obvious and I even sent pics to them ) , they will make a ruling and I they do NOT deem them defective ( WHAT ?? ) , I will have to pay to have the defective skates shipped BACK to me and I am stuck with not only paying 2 ways of shipping, but I am stuck having paid for defective skates !! Itech and goaliemonkey.com should take note and administer customer service policies of some of the other online stores because goaliemonkey.com customer service and return policies are laughable at best.. I gave them the opportunity to make this right, now I am stuck with an unusable pair of skates that I paid for and am stuck with due to no help from them...disappointing as I saw other items I wanted to order ! Even if they did not refund my money and gave me store credit, I probably would have gave them another shot to see if this was just a fluke situation or not, but they will not return emails so what can I expect...you have been warned
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