ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2018-06-25

Excellent Customer Service

"Quick response time to request for quote and quick turnaround. Professional customer service!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2018-06-25

Poor Service

"From Tom at Maury Regional Hospital (Customer Number 143978): I have been trying to return a damaged order for OVER SEVEN WEEKS. Customer Service at Global does not answer my emails or phone calls. I will NOT order from Global."


Rep reply posted 2018-06-26
A rep from Global Industrial, GlobalIndustrial2, has responded:

“Thank you for choosing Global Equipment for your recent industrial needs purchase. We value our customer’s feedback and view it as an opportunity for growth in the future. Our goal is to offer quality products for the lowest possible prices.

We were able to locate your order that reflected the purchase of the product that you reviewed. Our records indicate that the damaged item received can be disposed of.

We apologize for any inconvenience this may have caused you and we look forward to doing more business together in future.


Verified
5/5

2018-06-25

purchasing

"friendly staff ,fast service"


Verified
5/5

2018-06-25

Product was exactly as expected

"Arrived when it was supposed to and was exactly as described."


Verified
5/5

2018-06-25

Purchasing Agent

"Great Customer Service and always on top of every order. "


Verified
5/5

2018-06-25

GREAT EXPERIENCE

"TOM ANDERSON TO WHO I CALL WHEN I NEED SOME ADDITIONAL INFO HAS ALWAYS FOUND THE INFO THAT I NEEDED TO HELP "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-06-25

Tom Anderson is AWESOME!!

"When ever I work with Tom he is very responsive and always gets me what I need. Great customer service."


Verified
4/5

2018-06-25

Good Experience

"Dan Scatorchio is very prompt and helpful in all my dealings with him. He is a great help in placing a order for the correct things"


Verified
5/5

2018-06-25

Great customer service

"Our representative is wonderful."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-06-25

Great Company, My sales rep. is awesome!!!

"They always have what my company needs and we get it on time and quick!"


Verified
5/5

2018-06-25

Great items

"Great item, arrived on time . Will order from them next time need something"


Verified
5/5

2018-06-25

GREAT EXPERIENCE

"EASY WEBSITE TO BROWSE, BIG SELECTION, GOOD CUSTOMER SERVICE, GREAT PRICES AND FAST SHIPPING!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-06-25

Customer service

"Frank Curto is a great resource at Global and is great to work with"


Verified
5/5

2018-06-25

Great products and customer service.

"I have purchased several items from Global from cabinets to shelving units. Julia is the best! Thanks!"


Verified
1/5

2018-06-25

orders

"placed 2 different orders several months apart and screwed them both up "


Rep reply posted 2018-06-26
A rep from Global Industrial, GlobalIndustrial2, has responded:

“Thank you for choosing Global Equipment for your recent industrial needs purchase. We value our customer’s feedback and view it as an opportunity for growth in the future. Our goal is to offer quality products for the lowest possible prices.

We were able to locate your order that reflected the purchase of the product that you reviewed. However, our records do not reflect any issue reported. Please follow-up with our Customer Service team at 800.645.2986.

We apologize for any inconvenience this may have caused you and we look forward to doing more business together in future.