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Verified
1/5

2004-02-17

"This company fraudulently took my personal information and credit card number knowingly not having the item in stock that I ordered. I would not order from this company again since they have items on their website that have been discontinued by the manufacturers over a year ago that they list as in stock just to get customers. Maybe they will realize they can't run a business without having the items in stock they advertise."

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Verified
1/5

2004-01-08

"This outfit is horrible. The seem completely unable to manage inventory. I ordered 4 LCD monitors on 1/2. No email confirmation was sent. I called and a CSR said "we've received such a tremendous response" that we're unable to confirm any orders. After multiple emails I finally received a response 6 days later informing me that the LCDs were backordered indefinitely and that they had a different (and substandard) model available for $100 more. I'm not shopping here again."

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Overall quality of the company
Pricing of products and services
Value the company offers
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
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Delivering products on-time
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
N/A
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2003-12-11

"I purchased a ZIP 250 drive. No where on the web site did they indicate the drive was refurbished, but the one I received was both refurbished, unworking, and shipped poorly. I contacted them for an RMA but they took a long time to get back to me. They refused giving me a refund and instead gave me another drive. Over all I am very displeased. Pay more money to buy your items else where."

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Overall quality of the company
Pricing of products and services
Value the company offers
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Likelihood of customers making future purchases
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Overall product shipping and delivery process

5/5

2003-07-12

"I have used Global for years and price is good and personnel are pleasant. Just got an order this week with no problems. I will keep using Global."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-30

"Bought two hard drives from them at an amazing price that was 2/3 that of the closest competitors. Opted for 2nd day air and everything was delivered promptly...

Only problem was that the order status on their website wasn't updated to reflect that my order had shipped.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5

2003-05-31

"The WORST customer service I have ever experienced. Ordered 3 items 5/14/03; 1 week later I had not heard anything. Emailed top execs & got a little action; mostly talk but 1 item shipped. ETA keeps moving back for the other 2 items. I would NEVER buy anything from this merchant again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2003-02-03

"cheated me"

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Overall product shipping and delivery process

4/5

2003-01-13

"Good prices. Recieved my product today, 4 day after i ordered it. Its packaged decently, not the best or the worst i've seen.

well, I'm happy.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

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