ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2013-06-14

"Great online shop. Fast helpful and great prices. I have bought from them several times and I will shop there again. When I did have an issue with one pair of glasses Saloni Gupta helped me get replacement glasses.

Thanks.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-06-14

"Hello from Canada,

Received my order today. Glasses as advertised, fit perfectly, eyesight great. I appreciate the unexpected gift of polarized, magnetic clip-on sunshades. Fast turnaround and shipment. Tremendous value for the money. Sachin was very helpful. Congratulations Globaleyeglasses.

J. F. B.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-06-13

"Second time I have used Global my first pair last year fit perfectly no problems. This last pair I was not happy with how the lense was installed. Contacted company hassle free customer support(saloni gupta) was very helpful. Will continue to use them in future purchases "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-06-12

"i would like to share mr experience i had with global. i orered a pair of glasses and gotthem and they were not right for me.i saw all these bad reviews about peoplewho waited for ever to get there money back once they sent them back. i emailed global and told them i needed to return the glasses.michael norward contacted me and told mewhat to do. three days after they recieved the glasses my money was refunded.the sevice i recieved from michael norward was awsome anybody that has problems has to be there fault, if you do what they say no one should have any problems withy there excellent sevice"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-06-12

"excellant product price right ships fast with std del."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-06-11

"I ordered a pair of sunglasses. When they arrived the frame was too small. Returned them with no questions asked. I will definitely order in the future."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2013-04-21

"My experience was awful. The prescription sun glasses I received had the wrong prescription and were very heavy, not the high index lens that I ordered. I returned the glasses for credit (after countless phone calls). Globaleyeglasses could not return the credit to my credit card for some reason. Instead they sent a check after many phone calls and emails. I deposited the check and Bank America has now returned the check for insufficient funds and charged me a fee for the bounced check. Therefore, I cannot recommend Globaleyeglasses and am sorry I tried them. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2013-03-02

"DO NOT USE THIS COMPANY.
I placed an Order #100012129 on 12/31/12 for $293 using Global Eyeglasses . order had to be canceled on 01/04/13 as one of the eyeglasses was not bifocal but it was showing bifocal on their website. . I was told that refund will be processed within 24 to 48 hours and I have to place the order again but I have not received my refund yet. I have been calling them 3 or more times a week and getting the same answer that money will be refunded. I have been put on hold for over 20 min each time. I requested to speak to a manger, supervisor or owner each time and was told either he is not there or busy with other customers or gone for the day and someone will contact me. I have not heard from anyone yet.
when I called, I was told that money was refunded on 1/28/13, when I checked no credit was issued. I called back and was told at their end they show refund was issued. I asked since it is their gift card and they are showing credit, if I can place an order using the refund, I was told NO!
I filed a complaint with Better Business Bureau Case # 445930 on 02/07/13. Do not deal with this company, if you have any problem don’t waste your time calling them, file a complaint with BBB
www.bbb.org It has been 57 days and I am still waiting for my credit and my case is still open with BBB & I will be forward the following email response which I received from Global eyeglasses:

On Sun, Feb 24, 2013 at 12:14 AM, Arjun Sagar
Dear Customer,
May we remind you that the invoice INV-696 issued on 13 Feb 2013 is overdue by 4 day(s). If you have already paid for this invoice, accept our apologies and ignore this reminder. We have attached the invoice for your reference. Pay online for this invoice by following this link. Feel free to get in touch with us for any clarifications. Thanks in advance for the payment. Regards Global Eyeglasses

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-02-22

"I ordered a pair of rimless, single vision eyeglasses on Sunday, Feb. 10. They arrived by U.S. mail on Thursday, Feb. 21. These eyeglasses seem much sturdier than the pair of rimless eyeglasses I bought from another online store in 2011. Overall I am happy with this purchase."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2013-02-05

"This is the most incompetent company to deal with for any glasses not straight forward single vision. I placed my order twelve (12) weeks ago for two pairs of glasses, Glasses had to be remade due to them not following pupil dimensions and segment heights. Received last remake today, and they sent the wrong glasses again. Take your business elsewhere."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2013-01-31

" I ordered glasses Dec. 27. My credit card was charged Jan.6. Today is Jan. 31. Still no glasses. I have called and chatted with company reps numerous times to no avail. Beware!!! Glasses finally came and postage dating indicates the delay was the post offices fault. Pleased with the glasses and have ordered more. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2013-01-24

"They got the order wrong and the customer service guys kept telling me that it was me that made a mistake and if I want it corrected I will have to pay shipping costs. This despite the fact that I verified the order prescription at their request.

That is the last time I will buy anything from them.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2013-01-19

"Ordered 2 pair of glasses, Company got both orders wrong. Customer Service very difficult to deal with. They make all types of promises to rectify problem and never fullfill them. Cannot get a supervisor on phone and call are never returned. Would not recommend this company to anyone."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2013-01-15

"I recently ordered several pairs of glasses from GlobalEyeglasses. As I have two places homes and spend time at both, the billing address and shipping address were different. I have never had a problem with another site, ordering live this literally hundreds of times. But their response was that they would not fulfill the order unless I provided them with a copy of my credit card statement! First this shows a complete lack of concern for privacy. On top of this, I'm not sure that this is even legal. Of course I requested that they cancel the order immediately. I would be very careful ordering from this company given that there are so many upstanding alternative eyeglass sites available."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
2/5

2012-12-16

"The glasses are ugly, company is very unorganized and slow...the rx is goofy to not quite right."