" Cheaply made material return policy is horrible they won’t should’ve paid to send your items back you cannot get your money back you can only get store credit customer service is horrible "
"Like everyone was saying, this people are horrible. I also tried to return a dress that is part of the store credit purchase but the dress i was returning was more than the store credit and has nothing to do with store credit . These people won't accept my return. Im stuck with a freaking $130 dress that i won't be able to wear. They dont reply to your email. They still have my dress until i pay them $8 to ship it back to me! Just horrible. Its a nightmare dealing with these people. Worse ever!!!!"
"Their customer service is horrible !!! I have yet to receive a email or a call back to get an exchange for a bigger size because they were too tight. I ended up just having to keep the clothes, it was a waist of money I’ll never shop with them again."
"Horrible place!!!!!!!!!!!! Buyers Beware!!!!!! I ordered 4 dresses and used part of a store credit since they don't give refunds, however one of the dresses did not fit and try to return it, so my credit was about $100 but my purchase was $175 so I paid additional $75 on the store credit but the item I was returning was at $60 but they wouldn't allow me return the item even though the return is less than the additional amount added to the store credit. Apparently they allow no return if store credit is used for the order even if its $1 credit used on $200 worth of goods you can't refund, what a STUPID POLICY in 2019 NO LESS! Bunch of idiots and customer service is despicable! SO RUDE! Their quality is getting worse by the day, poor quality material, in fact so ****! NEVER ORDERING FROM THESE IDIOTS AGAIN! OVERPRICED, LOW QUALITY, POOR CUSTOMER SERVICE AND FOOLISH POLICY!! STAY AWARE, NOT WORTH IT!!!!!!!!!!!!!!"
"Attempted to do an exchange that took 3 weeks, 4 calls and endless emails. Only to receive a gift card of lesser amount than what it cost to place the order. Do not shop here ladies! Fashionnova customer service is exceptional and their products are of way better quality. For the record I was not paid to comment on this! Just giving my personal experience "
"The customer service is so poor I refuse to shop there. I use to shop there all the time until one time when I had a problem with my order and they handled it so poorly. I vowed to never shop there again. "
"I ordered a dress from their website and when I received the item, it was ripped. I called to have them send me a different one because I had an upcoming event in 3 days. They wanted me to send the defective product first before they would give me store credit....Who the hell needs store credit from a website that I'll never use again? I'm so over and done with them. They used to send out a new item for the defective one and then you put it in their priority shipping package and return it to them. Now I'm out an outfit plus my money because I will NEVER buy from them EVER"
"Their return policy ****. And the quality of their clothing is just as awful!!!! They'll let you exchange and issue u a e gift card however whatever you purchase with it is final sale. Which isn't good at because mine time out of 10 u won't like that item either! Just stick to fashion nova"
"Giti online has the most ridiculous return policies I've ever seen in my life.
Ordering online is hard, you don't get to try the clothes on so it can be risky. If you don't like the clothes or it doesn't fit, you have to pay for the shipping back and even then they won't refund you, its a gift certificate only. THEN- when you order a different item with your gift certificate, its final sale! No returns or exchanges.
Their clothes are cute, but not always what they look like on the website. I would advise against ordering from them. Their customer service is insanely rude."