"I've been a longtime GiftValues.com customer and never had a problem until my last order, placed Feb. 13, 2015. It took FOUR MONTHS for my PARTIAL order to arrive, and they incorrectly sent a rollerball pen instead of the fountain pen I ordered. (The shipping receipt incorrectly states they shipped a fountain pen instead of the rollerball pen.) They did send the REFILLS for the fountain pen, which I can't use without the pen.

I have placed numerous calls to them, written many times, and NEVER have received a response. It has been nearly a year and two personalized items have yet to arrive. (Nor did they ever send the fountain pen.) They have NO CUSTOMER SERVICE. Zilch. Grade: F "

"Never got my order, BUT they didn't charge me. Didn't realize until after I ordered their "Express" Shipping is 2 weeks, 4 otherwise.
The only other seller I could find with the same product was using the name "Smithsonian Institute" but had the same shipping info; looked too fishy to trust."

"Terrible, order was never receieved, called after 4 weeks and found my online order was somehow misplaced and never processed. Now the price is higher...Hmmm sounds like bait and switch to me"

"I have had two bad experiences with this company, their products and prices are great but the after sales service is disgraceful. On Dec 7th 2006, I purchased a Xmas gift from Gift values .com, it was defective and was returned to the company for replacement or refund on Dec 23rd 2006, I did not receive either. I have sent two emails and have had promises from the company but I am still without a replacement or refund and it is now Feb 27th 2007. I do not recommend this company, all I can say is "buyer beware". DJ, California.
"