"I purchased my Gateway laptop in April of '06. I loved the look of it and the 17" screen (although the glare was a bit tricky). In less than a year, I've had to replace the power cord, (twice), the keyboard & constantly keeping up with screws that are falling out of the bottom. The left mouse key is loose & hardly works anymore. I also noticed 2 dark spots that appeared on my screen (which makes working on graphic projects troublesome). I have tried many times (unsuccessfully) to get it replaced. I've had Toshiba, & Dell laptops over the years, & combined never had these kinds of hardware problems. This is my first and LAST Gateway product and tell everyone who says, "Wow that's a cool looking laptop", not to as well"

"I'll never buy another Gateway product again. I purchased a laptop for my son to take to his Freshman year of college. The hinge popped off after a week. Notified Gateway: They told us to notify the seller (Best Buy) Upon doing so, we were told to notify Gateway. Sent the laptop back...they took weeks and weeks to repair it and get it back to us. Got it back, the hinge popped AGAIN...(Note, with the hinge breaking, it damages the laptop screen frame, this wasn't a simple hinge problem, it was a total design problem.) I had taken advantage of Best Buys no interest for 3 months promotion, so I took it to the store, dumped it with the store manager and walked out. That was last summer. Best Buy is still trying to get the money for that laptop from me. Maybe they should start hounding Gateway for it. Gateway and Best Buy BOTH dropped the ball on this purchase. I am a business owner myself, and I redirect ANYone who talks of making a purchase with either company."

"Nobody can top my case!! My previous Gateway desktop (on warranty) broke down 6 times so finally on March 20, they agreed to take that one back (which they did) and send me a brand new system - Every two weeks they would push the delivery another four weeks, and I have yet to receive the system. When asked to issue a refund for my old system, they say it was purchased more than 30 days ago, and they cannot issue a refund, but yet cannot fulfill the new order - it has been more than three months now and I have been without a working computer for six months.

Here are some snips from their CS:

They blame the warehouse move from Mexico to Tennessee, and "one of the benefits to the change in the manufacturing and shipping facility is a more centralized shipping."

How is this helping my case? It is making it worse.

"I am confident that you will (find?) it worth the wait."

No computer is worth a almost four month wait. In fact, the system is already out of date even before I receive it.

I have contacted their head CS, and he is delegating this stuff to their non-knowledgeable, rude CS people. On the phone the "Executive Customer Service" rep said that I would have to wait for the computer, and that they are having shipment issues with most of their desktops. So I asked the rep to see what orders are being fulfilled and send me one of those, and she said "It is not my job to tell you what orders are being shipped." So I asked what her job is at "Executive Customer Service" and not received a good answer. They are really good at insulting the customers over there.

I've had it with these people, and actually retained an attorney and paid him to pursue this. He has already sent two letters and we are going ahead and filing a claim with Cook County (Chicago) under "Consumer Fraud" since they have not been able to fulfill the delivery date 4-5 times already.

I wrote two letters to their CEO stating that:
1. I do not have my old computer (which broke down anyway)
2. I do not have my new computer
3. I do not have a refund (they say it is impossible)

So I am out almost $2000 and without a computer! How on earth are they still in business? In fact, I hope they go under after they give me a computer back."

"Bought laptop on line, ordered Office 2007 software which came uninstalled. The temp 30 trial version was installed and that told me 2007 versions are not compatible with Office 2003.
Gateway customer service was terrible, sending me to Microsoft and refused to let me return the unopened, sealed CD, which was no bargain to begin with. I have purchased three Dells in the past and will never again buy Gateway. I don't care what country customer service is in, I only care they try to help."

"I purchaced a factory refurbished computer from TigerDirect and I have no complaint there. However when I recived the computer the Motherboard was not working properly. I sent it back to Gateway and they returened it but it had been damaged in shipping. While this may not have been entirly there fault the fact that they gave me a very hard time about getting the unit fixed is. Finally after two weeks of talking with them they agreed to repair the unit. I sent it back, but when it was returned it had not been fixed at all. After much arguing on the phone I got them to agree to fix it but they actually told me that if it comes back un-fixed again I can always send it back a 4th time. Today I received an empty box from them. I am simply amazed at the incompetance that Gatway exhibits."

"I ordered a new Gateway PC on 5/7/2007 via the web from Gateway's webpage. When I saw the estimated receive date of 6/5/2007 I wasn't happy but I decided to wait it out. After the first week my order was still "processing". I emailed and was assured by customer service that my order was moving along and that it was just their order tracking system that was showing incorrect information. This went on for nearly four weeks, each time I was assured by customer service that my system was indeed being built and there would be no delay in me receiving my order. I had paid for 2 day air shipment so last Friday (6/1) should have been my ship date. I emailed again and asked for my tracking number. I was then given the excuse that their plant was being relocated from Mexico to Tennesse and that was causing problem with tracking their orders. I emailed them back and demanded to be contacted by a supervisor with my current status in hand. I received another email from their "team lead" who stated that he "just received an update and that my order was indeed going to be delayed". I wasn't born yesterday...."just found out"? Please. He said there was a new delivery date....but neglected to tell me WHEN that was. I had to email again and ask what the new date was going to be. They replied and told me my new estimated date of delivery was July 2nd. That would make it nearly 8 full weeks from my order time. I wrote them back on Saturday June 2nd and cancelled my order. To date (6/5) my order still says "processing", even though I cancelled it three days ago. I'm calling my credit card company this morning and blocking an approval by Gateway because I don't believe they're ever going to cancel my order. I was a past customer but I will never do business with them again."

"Order #: 75013612
Order Date: 04/05/2007 8:46 PM CT
Estimated Arrival Date: 04/27/2007 12:00 AM CT

They started by telling me they relocated their plant from Mexico to TN.

I don't care they should let people know that up front.

They still are NOT mentioning this if i go and fill out an order like i'm a new buyer!

I still don't have my order and they sent the speakers out the first week to make it a hassle for me to cancel.

Then they start bumping my order arrival week by week.

They had some dittzy blonde (prob the CEO's secret girlfriend) tell me this story about how great they are for bringing jobs from Mexico to my home town.

The arrival date is now 06/01.

That's all they will say! and i will post back if it does not arrive then.

either way it's way to long and there was NO MENTION of backorder or anything whatsoever when i made the purchase and they sent that one piece out and charged my credit card they knew it was going to be forever and are simply con men in my opinion."

"I have ordered a unit from Gateway that has been repeatedly delayed. The responses I have received from Customer Service have been totally underwhelming. Having asked for this matter to be escalated, I finally spoke to Angel, Fax MC028. Angel was just as ineffective at answering my questions and refused to connect me with her supervisor, informing me that there was no one who could help me further and that her supervisor was too busy to speak with me.

The impression I have is that Gateway accepts orders without the means to fulfill them. When a customer calls to find out why Gateway has not fulfilled its obligations, Gateway Customer Service is unable to do anything except agree that the order has not been fulfilled and cannot do anything substantive to help.

I certainly will not be purchasing anything else from Gateway until they become a reputable supplier and neither will several of my colleagues. What I will be doing is to publish this complaint so that other purchasers do not suffer the same runaround that I have had to put up with."

"I bought NX570X on Feb 14, 2007 and received it on Feb 28, 2007 shipped from China in 3 days. It is a wonderful laptop. I customized with Intel Core 2 Duo T7200(2.00GHz); speed is very impressive. I'm very glad that I chose Gateway NX570X over Dell Insprion 1505e (white & silver) and HP Pavilion dv6000t (shiny)."

"I have had poor customer service in the past with Gateway. Switched to Dell for a while then back to Gateway. While niether company does a good Gateway has sunk to new lows as this deal is a nightmare. Lots of sorrys but no action. Three weeks in and still trying to resolve issue. I finally told the rep I was sending the boxes back and his reply was 'I dont blame you.'So very frustrating but they dont seem to care."

"I DO NOT OWN a gateway, but am doing a great deal of comparative shopping before purchasing a gateway for my mother.

It was either here or on another site where someone had typed that Gateway would not honor its warranty because he purchased his computer from a retail store. I called Gateway to find out if this is true.

I liked that I had not been on hold for a long time and that I could actually understand the person with whom I was speaking. However, the sales person confirmed what this person had typed in his review and backed it up with the most rediculous analogy. " As far as Gateway is concerned, if you do not buy directly from us, it is not a Gateway. If you buy a used Toyota at a Honda dealership, Toyota will not honor the warranty." I was about to say.. "I bought an IBM years ago from Radio Shack and IBM honored the warranty." Instead I made a better choice. I just said thank you and goodbye!

Just thought I would warn anyone thinking of buying from this company. You either spend a whole lot of extra money and buy directly from them, or they will gyp you out of a year's warranty!

Please someone lead me to a computer company with at least decent customer service! :("

"I ordered gateways 24" HD Monitor on 19 Dec 06. I did this via Gateways live chat. Once this was done during the chat I saw what the billing breakdown was going to be $697.00 for the monitor, $55.00 for shipping & $65.00 for tax. Even though I wasn't happy about being charged tax(New Egg never charges tax) I was OK with it. When I recieved my tracking # from Gateway I saw that my monitor was being shipped from Tenn, via FedEx ground. $55.00 for a ground shipment is definitely excessive.However I was willing to let that pass as well. Gateway, however dropped the ball when they usesd FedEx's reidential service. I specifically made a point to the online Rep that I was shipping this monitor to my job. The whole idea was to have the monitor here by Christmas. After contacting FedEx to find out when could I expect the monitor to arrive, I was told that due to the fact that the monitor was shipped via their residential service they couldn't contact their driver. Not good. In addition, FedEx says that I have to get in contact with Gateway, as they're the shipper to change the destination of the package. I contact Gateway & explain my situation, they in fact do contact FedEx & get the address changed to a Sat delivery, however when i pointed out that it woudn't have been necessary had they shipped the monitor 3 day air which is what I thought they had done given the shipping charge. Gateway says they did nothing wrong. "The shipping charge is the shipping charge" to quote the Gateway rep. Even after I told him that I've shipped heavier boxes & wasn't charged what Gateway charged. All I wanted was a reduction of the price but Gateway wasn't having it. I'm very disatisfied OK, I received my Monitor & it worked. However, I won't be doing any more business with Gateway ,period."

"on 11/25/06 i went to gateways website and and saw they had a refurbished tablet laptop the m285 for 850. the website clearly says the m285 is for 850 and there was a button underneath it that said buy now. after i clicked buy now,the website took down my information and sent me an email invoice stating that i had purchased the m285 tablet laptop for 850+tax+shipping for a grand total of 968.68. i called customer service to make sure everything was OK. on Monday 11/27/06 i received another email from gateway,it was a different invoice,on this invoice,my laptop had jumped from 850 to 900 and instead of the model i ordered it said i was getting an inferior model (m280). the model i originally ordered had a core dual processor and the one they were going to ship me had an m processor. so on Monday 11/27/06 i spent 3 breaks at work calling customer service and was told to fax in my two email invoices and attach the header "attention Chris Marchand and Melinda" to resolve my issue. after i emailed it Tuesday morning 11/28/06,i waited about 3 hours and called them back. when i called them back,they said they had no idea who Chris marchand was and they have no fax. i asked the rep what i can do then that's when he transfer me to some Lady's line. she didn't pick up so i left a message detailing my problem and told her to call me back (she never called me back). the next day Wednesday 11/29/06,i called again and this time i got some one that knew who Chris marchand was and said she would ask him about my issue,after waiting for 15 min. she came back and said...the 850 price tag i saw LISTED on THEIR web site was an ESTIMATED PRICE! When GATEWAY start listing ESTIMATED PRICES on their web site instead of ACTUAL PRICES?? they waited 3 days to tell me that the price Gateway HAD LISTED ON THEIR WED SITE WAS JUST AN ESTIMATE AND NOT ACTUAL PRICE!!! If this is not false advertising i don't know what is!! They sold me a tablet for 850,sent me an invoice saying i got it for 850 and then RAISED THE PRICE 3 DAYS LATER. I have both copy of the invoice and would gladly fax it to anybody that wishes to see it. later that day i called to cancel my order and the smug customer rep said that their tablets sell fast and the price can change hourly. it sounds like he is saying my business is not important because some one else will buy the tablet i returned and that gateway can change their prices when ever they want..EVEN AFTER YOU HAVE BOUGHT IT."

"Issue has been resolved. Gateway has asssured me they will be making some changes to their customer service representatives and other changes to make purchasing a Gateway an easy, economical, informative decision. Yeahhhhhhhhhh!! Gateway came through again!!"

"Gateway Computer purchased in Circuit City store. 2nd hard drive impossible to add due to short cables. Tech support person stated "what do you want me to do about it" and disconnected the line. Called back and spoke with a "customer relations" manager who was of no help. Drive bay would not come out of case when following instructions. Reason was there is an undocumented screw in the bottom of the case that he was unaware of and, apparently, so was the manual writers. If I hadn't spent the last three days setting up the main drive I would have returned it in a heartbeat. There is no excuse for the extremely poor customer service, undocumented procedures and poor and at best shabby planning by who ever designed the mainframe. Don't even think of buying a Gateway computer!!"